EXCLUSIONS TO PAYMENT OF SERVICE CREDITS Sample Clauses

EXCLUSIONS TO PAYMENT OF SERVICE CREDITS. Service Credits will not be payable by GTT to the Client in relation to Incidents or disruptions to the Service caused directly or indirectly by any of the following:
Sample 1
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EXCLUSIONS TO PAYMENT OF SERVICE CREDITS. Service credits will not be payable by Interoute to the Customer in relation to the Agreed Delivery Date, Service Availability, Packet Delivery and Round Trip Packet Delay for faults or disruptions to the Service caused by any of the following: • The fault or negligence of the Customer, its employees, agents or contractors; • The Customer failing to comply with Interoute’s Terms and Conditions; • A fault in, or any other problem associated with, equipment connected on the Customer’s side of the Interoute Demarcation Point; • The performance of third party networks including Third Party Local Access circuits; traffic exchange points including Internet networks, transit and peering connections provided and controlled by other companies, and Public and Private exchange points such as NAPs and XXXx • Any event described as an event of Force Majeure in Interoute’s Terms and Conditions; • Any outages or degradation to existing Service that may be the result of Customer requested Service changes or upgrades. • DNS issues outside the direct control of Interoute. • A failure by the Customer to give Interoute access to any equipment after being requested to do so by Interoute during any Planned Outage • Interoute does not guarantee that the Customer will be able to Burst at any given time and the all Burst Traffic is specifically excluded from the service level calculations detailed above. • Customer requests to terminate or suspend access to the Managed CPE Firewall Service • Service credits are not applicable to Planned Outage events on the Interoute IP Network and/or the Customer Port. However, should such planned maintenance occur on more than two (2) occasions per quarter, additional maintenance periods shall be included within outage calculations. • Service credits are not applicable for more than one breach of any service level targets outlined in this document arising from the same occurrence. In respect of any Monthly Review Period the total amount of any service credit payable in relation to an SLA breach shall not exceed 100% of the Qualified Monthly Charge for the affected Service. • Installation service credits do not apply where Access circuits needed for the Service are not provided and maintained by Interoute. In cases where Access circuits need to be sourced by Interoute from a third party, the Ready For Service Date is subject to access circuit delivery lead-times specified by the third party supplier. Confidential Treatment Requested schedule 2f a...
Sample 1

Related to EXCLUSIONS TO PAYMENT OF SERVICE CREDITS

  • Timing of Reimbursements and In-kind Benefits If Executive is entitled to be paid or reimbursed for any taxable expenses under this Agreement, and such payments or reimbursements are includible in Executive’s federal gross taxable income, the amount of such expenses reimbursable in any one calendar year shall not affect the amount reimbursable in any other calendar year, and the reimbursement of an eligible expense must be made no later than December 31 of the year after the year in which the expense was incurred. No right of Executive to reimbursement of expenses under this Agreement shall be subject to liquidation or exchange for another benefit.

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.

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