Decentralized Service Desks Clause Samples
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Decentralized Service Desks. FNC provides the appropriate support structure for on-site services or special applications * Based on a three month average. Measurability depending on location and infrastructure. · Keeping information about the incident ready · Contacting service desk in charge · Using FAQ and/or user manuals for possible own incident resolution · Contacting service desk via defined channels · Required request forms have to be completely filled in and released · Accepting requests / contacts via web self service · On-site incident resolution (applies also to IMAC actions which are carried out via remote connection)
Decentralized Service Desks. The decentralized Service Desks cover each a location and/or several locations in a country or region. They are specialized on the service portfolio that is used at the particular location. Whenever there is a local Service Desk available for a location, this is the first point of contact for NETCARE’s Services provided in the specific region / location. As far as a local SAP Service Desk is available this is the first point of contact for SAP Services provided in the specific region / location.