Incident Resolution definition

Incident Resolution means a remedy that resolves an Incident and brings the Service back to operational status in accordance with the Agreement, applicable Order Form, and specifications.

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Incident Resolution means a procedure, modification, or addition to the Services that (a) removes an Incident, (b) otherwise establishes material conformity of the Services to the User Documentation, or (c) when implemented in the regular operation of the Services, eliminates an Incident’s adverse effect without material loss of performance.

Incident Resolution or “Resolved” Incident means that either (1) AWS Managed Services has restored all Unavailable services or resources pertaining to that Incident to an available state, or (2) AWS Managed Services determines that Unavailable resources cannot be restored to an available state and AWS Managed Services initiates a customer-authorized Incident Restore. If you do not authorize an Incident Restore as recommended by AWS when an Incident Restore will bring all the resources pertaining to that Incident to an available state, you will not be eligible for a Service Credit for the associated Incident Resolution Time Service Commitment.

Examples of Incident Resolution in a sentence

Executive Bridge A teleconference used by higher-level managers or executives who need to understand what has occurred, the progress made toward Incident Resolution and whether or not additional resources are needed to resolve the Incident.
Priority Level Characteristics of Support Incident Resolution Targets 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.
Technical Control Bridge A teleconference used by higher-level managers or executives who need to understand what has occurred, the progress made toward Incident Resolution and whether or not additional resources are needed to resolve the Incident.
The Service Provider will utilize the Incident Management System provided by the MSI and integrate such with their Incident Management processes providing a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, and the Resolution of Incidents associated with the Services.
Service Provider will utilize an Incident Management Systems that provides a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, prioritization, establishment of resolution times and the Resolution of Incidents associated with the Services.

More Definitions of Incident Resolution

Incident Resolution or “Resolved” Incident means that either (1) AWS Managed Services has restored all Unavailable services or resources pertaining to that Incident to an available state, or (2) where AWS Managed Services determines that Unavailable Stack(s) or resource(s) cannot be restored to an available state, AWS Managed Services has initiated a customer-authorized Infrastructure Restore. If you do not authorize an Infrastructure Restore as recommended by AWS when an Infrastructure Restore will bring all the resources pertaining to that Incident to an available state, you will not be eligible for a Service Credit for the associated Incident Resolution Time Service Commitment.

Incident Resolution means the point at which Riskonnect has responded to an Incident and/or Problem and Riskonnect has either: (a) successfully diagnosed and taken appropriate corrective actions to return the systems(s) or service(s) to an acceptable level of operability and performance to the County to conduct business (including conducting and concluding a Root Cause Analysis as required); or (b) has provided an appropriate answer to an inquiry or an informational question that is understood by and acceptable to the County. In both cases, the Incident is not resolved until the County is convinced and satisfied that it has been resolved.

Incident Resolution means that the problem that was reported dose not exist any more or that a work around was found. In case the Time to Resolve of a Workaround is more then 50% then the required Time to Resolve the incident time to resolve will be exceeded by 5 working days.

Incident Resolution means the point at which Vendor has responded to an Incident and Vendor has either: (a) conducted and successfully completed a Root Cause Analysis on a problem and appropriately corrected both the results and the cause of the problem; or (b) has provided an appropriate answer to an inquiry or an informational question that is understood by and acceptable to AOC. In both cases, the Incident is not resolved until AOC is convinced and satisfied that it has been resolved.

Incident Resolution means a procedure, modification, or addition to the Services that (a) removes an Incident,

Incident Resolution is as defined under ITIL.

Incident Resolution the action taken to repair the cause(s) of an Incident or to implement a workaround to the satisfaction of the Authority;