Complaints to Ombudsman. The customer has recourse to the Ombudsman Service for Telecommunications, which functions totally independently of Proximus and which examines complaints related to Proximus activities. The Ombudsman Service’s address and telephone number can be found in the directory information pages and may be requested from Proximus by the customer. Only written complaints shall be accepted. The customer may, however, speak with the Ombudsman Service in order to ascertain his interests. Complaints shall only be accepted if the customer can demonstrate that he has first begun a complaint process with Proximus. The Ombudsman service for Telecommunications may refuse to handle a complaint when it is the result of facts which occurred more than one year prior to the lodging of the complaint. The examination of a complaint shall cease should the complaint become the subject of a jurisdictional plea.
Complaints to Ombudsman. If the complaint/dispute is not redressed within a period of one month from date of its receipt, the customer may appeal to: Deputy General Manager, Department of Non-Banking Supervision, Reserve Bank of India, 00, Xxxxxx Xxxxxx Xxxx, Kolkata- 700001. Email to: xxx.xxxxxxxxxx@xxx.xxx.xx. ESCALATION MATRIX Level of Escalation Escalation Voice Email ID 1st level Customer Support 080-48126351 xxxxxxx@xxxxxxxxx.xx 2nd Level Head of Customer Support 0000000000 vvpl.compliance@xxxxxxx- xxxxxxx.xxx (or)xxxxxxxxx@xxxxxxxxx.xx 3rd level Head of Operations 9513493927 xxxxx@xxxxxxx-xxxxxxx.xxx COLLECTION / RECOVERY TERMS The following are important collection policies of the company 1 If any of the EMI repayment is delayed by more than 30 days then the loan is considered at "Default". 2 After the due date if the EMI payment is not received, our collection agents will reach you through telephone to remind the same. 3 In case of delay in repayment, If the customer is not reachable via telephone or email communication to our collection agents for more than 15 days then our team reserves the right to try to reach you via the reference numbers shared in the Loan application. 4 After overdue of 45 days of the Loan EMI, the NBFC reserves the right to send legal notice to the customer indicating the overall xxxx recall and to pay the dues immediately 5 If the customer is not contactable or deliberately not making the payment then NBFC reserves the right to report the loan as"Wilful default" to credit bureaus MOST IMPORTANT TERMS AND CONDITIONS (MITC) 1 We refer to the application form dated ("Application Form") for grant of the Loan described below. 2 Capitalized terms used but not defined hereunder shall have the meaning ascribed to the term in other Transaction Documents.
Complaints to Ombudsman. 37.1 The Contractor shall co-operate fully and promptly in any investigation by the Commission for Local Administration in England (“the Ombudsman”) if a complaint is made against the Authority to which (in the Authority’s opinion) the Contractor’s actions when performing (or not performing) the Services are relevant. Unless the investigation relates to any act neglect default or failure of the Contractor to comply with the Agreement or any relevant duties by law, the Authority shall meet the Contractor’s reasonable costs incurred in co-operating with the investigation.
