Be professional. (think before you post) For employees using social media as part of their jobs the same good judgment, common sense, and discretion that apply to using more traditional forms of communication should be followed. On social media, employees should be guided by an even heightened concern for protecting their own reputations, the reputations of others, and the reputation of the College. Online posts are permanent and responses to the post are uncontrollable. Try to be mindful at all times that you are representing NCC when you post or comment on a site. If you have questions or concerns about whether it is appropriate to post certain material speak with the Marketing Department staff before you post.
Be professional. Talk in a friendly tone and control your rate of speech. To convey competence, concern, and courtesy when handling telephone calls, each ASR should use the following: • Answer promptly. Answer calls between the first and third ring. Generally, the optimal point to answer is after the second ring. • Greet the caller. When answering the telephone say: “Thank you for calling FIFS. This is [your name], how may I help you?” This will usually cause the customer to provide the information you need to be able to respond, either by helping the customer yourself, or by directing the call to the appropriate person. • Handle or direct the call. Either handle the call yourself or direct the call to the employee who can best serve the customer’s needs. Identify the caller and obtain the account number when appropriate. • Use holds when necessary. If it is necessary to put callers on hold, proceed as follows: Request and obtain caller’s permission to put them on hold. For example, “It will take a minute to look up your payment information. Will you please hold?” • Do not leave callers on hold for longer than on minute without returning to the line. If it is necessary to extend the hold, explain the delay, and ask callers if they will continue to hold. If this is other than a collection call, offer to have the appropriate person call back if the hold will have to continue for more than a minute. • When picking up a call that was on hold, thank the customer for holding. For example, “Thank you for holding, Xx. Xxxx. I have the information for you now.” • Always use the hold feature on your telephone so that the customer cannot hear office conversation while waiting. • Transfer when appropriate. When referring a call to another employee for handling: Tell the callers the first and last name of the person whom they will be speaking. For example, “Xx. Xxxx, I’ll be transferring you to Xxxxx Xxxxx. • Thank the customer. Use the holds skill to transfer the call Tell the employee the caller’s name and the reason for the call. For example, “Xxxxx, I have Xx. Xxxx on the line. He wants to know about the settlement offer he faxed to you.” Pick-up Transfers properly. When picking up a call that was transferred:
Be professional. Please do not communicate in a manner which may be considered offensive or inappropriate. When creating content, we ask that you keep it professional, relevant, and on-topic. We request you to not use the services to shock or intimidate others. Sharing graphic, obscene, or pornographic content on the services is prohibited.
Be professional. Be mindful of the way you present yourself and your business during negotiations and be respectful towards the hirer. Being business-like in your approach helps to build and maintain good business relationships. It will also help you and the hirer address potential problems before they arise.
Be professional. A Student should use proper language, grammar, and spelling and represent themselves and their ideas in a clear and truthful manner. Cite the ideas of others and follow tenets of academic rigor. Double check requirements for assignments and follow all guidelines and deadlines for submission. • Be mindful. A Student should read all instructions carefully and attempt to find your own answer in the LMS (e.g., in the syllabus) before reaching out to your instructor. Due to different time zones and work schedules, a Student must allow at least one business day for replies to any issues encountered, so a Student should plan ahead. A Student should also be mindful that anything shared in the LMS is part of the permanent digital record; while not public, it can be read or accessed by fellow students.
Be professional. We acknowledge the value of discussions around professional activities and ask our members to behave professionally by not being dishonest or inappropriate. When creating content, we ask that you keep it professional, relevant, and on-topic. For more information, see our Publishing Platform Guidelines. Do not share false information or use the services to shock or intimidate others. And it is not okay to share graphic, obscene, or pornographic content on the services.
