Basic Support. After the expiration of initial support, Customer is allotted, at no additional charge, a maximum number of included Support Centre Support hours as described in Exhibit A, Section 8.3. If Customer utilizes the Support Centre more than the allotted number of hours, the Support Fess in Section 5.3 hereof will apply.
Basic Support. ELITE will provide to LICENSEE, from the date LICENSEE purchases this license to use the Software Program, one year of free bas¿c tra¿n¿ng and tecGn¿ca1 support, (“Basic Support”), via the telephone. Thereafter, Basic Support may be purchased at an annual rate of $295.00 per license owned by LICENSEE, or at a daily rate of $95.00 per license owned by LICENSEE. Rates for Basic Support are subject to periodic change which will be posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. In addition to a payment to cover the fee for Basic Support, if LICENSEE’s business is located outside the United States, Puerto Rico or the U.S. Virgin Islands, LICENSEE shall pay all long distance charges at the rate charged by ELITE’s long distance telephone company, plus any applicable taxes. Basic Support refers to the guidance provided by an ELITE representative to LICENSEE over the telephone. Such guidance is limited to answering training questions or supporting technical issues regarding the Elite Property and assistance on "specialty hardware items" purchased from ELITE, and may include prescheduled one-hour training sessions. If LICENSEE requires troubleshooting outside the scope of basic training such as the need for an ELITE representative to review LICENSEE’s data or remotely accessing customer’s database; or guidance in areas not related to the Elite Property or “specialty hardware items” purchased from ELITE, such as guidance on LICENSEE’s actual computer hardware, the configuration of LICENSEE’s computer’s settings (changing the time or adding a new printer driver), or for the loss of network connections and configurations between LICENSEE’s computers, LICENSEE must:
Basic Support. 1. Level of mentoring support needed by the new staff member to be determined by Cooperative administration.
Basic Support. Subject to these terms and conditions and Customer's continued compliance herewith, the purchase of a Software License shall entitle Customer to receive "Basic Support", as defined from time to time by iGrafx in its sole and absolute discretion. As of the date hereof, Basic Support is defined by iGrafx to entitle Customer to receive (i) free-of-charge access to electronic web-based self-help (i.e. Knowledge Base and other online tools) and (ii) Technical Support by email during the Warranty Period. Such support is only available in respect of the most current Major Version of the Software. iGrafx will address requests on a reasonable efforts basis only and may not be able to resolve all problems or requests. iGrafx agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed. iGrafx reserves the right to change its Basic Support services at any time and from time to time, and without notice to Customer.
Basic Support. Company will, subject to Section 10.1 hereof, free of charge provide the Customer with appropriate existing or available support in case of Defects of the Software or, as applicable, the Service Products caused by factors under Company’s direct control. The support will be provided within reasonable time from the date Customer has notified Company in writing of the Defect. No guarantee is made that Defects will be corrected or fixed and Company only undertakes to use commercially reasonable efforts to promptly address and resolve Defects.
Basic Support. ELITE will provide free basic training and technical support (“Basic Support”), via the telephone to TRANSFEREE as long as TRANSFEREE is current on all subscription fees and other outstanding balances. If TRANSFEREE’s business is located outside the United States, Puerto Rico or the U.S. Virgin Islands, TRANSFEREE shall pay all long distance charges at the rate charged by ELITE’s long distance telephone company, plus any applicable taxes. Basic Support refers to the guidance provided by an ELITE representative to TRANSFEREE over the telephone. Such guidance is limited to answering training questions or supporting technical issues regarding the Elite Property and assistance on "specialty hardware items" purchased from ELITE, and may include prescheduled one-hour training sessions. If TRANSFEREE requires troubleshooting outside the scope of Basic Support such as the need for an ELITE representative to review TRANSFEREE’s data or remotely accessing TRANSFEREE’s database; or guidance in areas not related to the Elite Property or “specialty hardware items” purchased from ELITE, such as guidance on TRANSFEREE’s actual computer hardware, the configuration of TRANSFEREE’s computer’s settings (changing the time or adding a new printer driver), or for the loss of network connections and configurations between TRANSFEREE’s computers, TRANSFEREE must: a) contact TRANSFEREE’s hardware vendor, b) hire a computer consultant, or, c) request extended training or technical support from ELITE, as outlined in Paragraph 19 of this Agreement. Note: Only "specialty hardware items" purchased from ELITE are guaranteed to be compatible with the Software Program.
Basic Support. Basic Support via the telephone may be purchased at an annual rate of $295.00 per license owned by LICENSEE, or at a daily rate of $95.00 per license owned by LICENSEE. Rates for Basic Support are subject to periodic change which will be posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. In addition to a payment to cover the fee for Basic Support, if LICENSEE’s business is located outside the United States, Puerto Rico or the U.S. Virgin Islands, LICENSEE shall pay all long distance charges at the rate charged by ELITE’s long distance telephone company, plus any applicable taxes. Basic Support refers to the guidance provided by an ELITE representative to LICENSEE over the telephone. Such guidance is limited to answering training questions or supporting technical issues regarding the Elite Property and assistance on "specialty hardware items" purchased from ELITE, and may include prescheduled one-hour training sessions. If LICENSEE requires troubleshooting outside the scope of basic training such as the need for an ELITE representative to review LICENSEE’s data or remotely accessing customer’s database; or guidance in areas not related to the Elite Property or “specialty hardware items” purchased from ELITE, such as guidance on LICENSEE’s actual computer hardware, the configuration of LICENSEE’s computer’s settings (changing the time or adding a new printer driver), or for the loss of network connections and configurations between LICENSEE’s computers, LICENSEE must: a) contact LICENSEE’s hardware vendor, b) hire a computer consultant, or, c) request eztended tra¿n¿ng or tecGn¿ca1 support from ELITE, as outlined in Paragraph 6 of this Agreement. Note: Only "specialty hardware items" purchased from ELITE are guaranteed to be compatible with the Software Program.
Basic Support. After the expiration of initial support, Customer is allotted, at no additional charge, a maximum number of included Response Center Support hours as described in Exhibit B, Section 9.3.
Basic Support. ELITE will provide free basic training and technical support (“Basic Support”), via the telephone to LICENSEE as long as LICENSEE is current on all subscription fees and other outstanding balances. If LICENSEE‟s business is located outside the United States, Puerto Rico or the U.S. Virgin Islands, LICENSEE shall pay all long distance charges at the rate charged by ELITE‟s long distance telephone company, plus any applicable taxes. Basic Support refers to the guidance provided by an ELITE representative to LICENSEE over the telephone. Such guidance is limited to answering training questions or supporting technical issues regarding the Elite Property and assistance on "specialty hardware items" purchased from ELITE, and may include prescheduled one- hour training sessions. If LICENSEE requires troubleshooting outside the scope of Basic Support such as the need for an ELITE representative to review LICENSEE‟s data or remotely accessing LICENSEE‟s database; or guidance in areas not related to the Elite Property or “specialty hardware items” purchased from ELITE, such as guidance on LICENSEE‟s actual computer hardware, the configuration of LICENSEE‟s computer‟s settings (changing the time or adding a new printer driver), or for the loss of network connections and configurations between LICENSEE‟s computers, LICENSEE must: a) contact LICENSEE‟s hardware vendor, b) hire a computer consultant, or, c) request extended training or technical support from ELITE, as outlined in Paragraph 19 of this Agreement. Note: Only "specialty hardware items" purchased from ELITE are guaranteed to be compatible with the Software Program.
Basic Support. SFDC shall provide all Basic Support to Customers and their Users as set forth at xxxx://xxx.xxxxxxxxxx.xxx/services-training/customer-support/basic/.
