Extended Support Hours definition

Extended Support Hours. (when purchased by Licensee) means those hours outside of Support Hours when Licensor will respond to Support Requests that, in the reasonable determination of Licensor, fall into the “Critical” category, as defined below (“Critical Requests”).
Sample 1Sample 2
Extended Support Hours means 09:00 to 17:30 GMT/BST on any day of the week;
Sample 1
Extended Support Hours means hours of support outside of standard Business Hours that support may be made available to Licensee. Extended Support Hours are at the discretion of the Licensor and may or may not be provided at additional cost to Licensee. "Fix(es)" means a Workaround and/or additional or replacement lines of Software code provided by Licensor to remedy a defect in the Materials that caused it to not operate substantially in accordance with its written specifications. The Licensor reserves the right to only provide fixes for current versions of the software.
Sample 1

Examples of Extended Support Hours in a sentence

  • The Services shall be provided during the Standard Support Hours and, depending on the Maintenance Level selected by the Customer, during the Extended Support Hours.

  • Extended Support Hours: the hours detailed in the Order Form which fall within the following time periods: 7:00am – 8:30am and 5:00pm – 10:00pm on a Business Day and 9:00am – 17:00pm on a non-Business Day.

  • Once those hours are exhausted, the Supplier shall be entitled to charge for any Services provided during Standard Support Hours at its normal hourly rate or 150% its normal hourly rate for Extended Support Hours.

  • The advantage of using a personal interview approach in order to establish the prevalence of insider trading, as opposed to solely a quantitative study as adopted in Keown and Pinkerton (1981) and van der Plaas (2007) is that the former offers the opportunity to investigate reasons for the quantitative results and therefore offer broader analysis (Creswell, 2003).

  • Assurance that engineering practices are to the appropriate standard.

  • If Customer accepts that Supplier provides Support Services during Extended Support Hours, Customer also accepts the applicable charges.

  • Web Support Requests may be submitted at any time.2Within 2 hours during Extended Support Hours from Autodesk’s receipt of Your Support RequestOnce per day during Local Business Hours following Response until Your Severity 2 Incident is Resolved or MitigatedProvide either a Mitigation or Resolution within 5 days during Local Business Hours following ResponseSeverity 3 – Standard5You may submit Telephone Support Requests during Extended Support Hours.

  • These attributes can take Boolean combinations of resources as values via two operators AND and OR, that respectively stand for conjunction (the agent expresses two pref- erences and he prefers to achieve one of them if he cannot have both, such as I need clay and wood) and disjunction (free choice) of preferences (e.g., I can give you clay or wood).

  • The exact nature of the Extended Support Hours required by Customer is defined in the appropriate Order Form.

  • Extended Support Hours are comprised of two categories: • On-Call Support Hours, where work is not performed, but Sherwood support personnel are on call and ready to react to perform support work if required.


More Definitions of Extended Support Hours

Extended Support Hours. 24 hours per day, 5 days per week during the applicable Workweek, excluding Holidays.
Sample 1

Related to Extended Support Hours

  • Support Hours means 24 hours per day with the exception of Christmas Day, Boxing Day and New Year’s Day;

  • Extended services means ongoing support services provided to individuals with the most significant disabilities, including youth with the most significant disabilities, after the time-limited vocational rehabilitation services have been completed and job stabilization has been achieved. They consist of specific services, including natural supports, needed to maintain the supported employment placement. Extended services are paid from funding sources other than DRS and are specifically identified in the IPE, except that DRS may provide and pay for extended services for youth with the most significant disabilities for a period not to exceed 4 years or extend beyond the date when the youth reaches age 25.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Open Access Customer means a consumer permitted by the Commission to receive supply of electricity from a person, other than Distribution Licensee of his area of supply, and the expression includes a generating company and a Licensee, who has availed of or intends to avail of open access;

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Planned Downtime means any period of time during which the Service is unavailable due to Conga’s planned maintenance and support of the Service or Conga System. Planned Downtime shall not exceed 5 hours per month. Conga will endeavor to give at least 24 hours’ notice before Planned Downtime except for urgent circumstances (e.g., a system failure or security threat). Planned Downtime occurs from 10:00 p.m. Friday through 1:00 p.m. Sunday, Mountain Time.

  • Optional Extended Local Calling Scope Arrangement Traffic is traffic that under an optional Extended Local Calling Scope Arrangement chosen by the Customer terminates outside of the Customer’s basic exchange serving area.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Extended Summer Resource Price Adder means, for Delivery Years through May 31, 2018, an addition to the marginal value of Unforced Capacity as necessary to reflect the price of Annual Resources and Extended Summer Demand Resources required to meet the applicable Minimum Extended Summer Resource Requirement.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Maintenance Outage means NERC Event Type MO, as set forth in attached Exhibit B, and includes any outage involving ten percent (10%) of the Facility’s Net Output that is not a Forced Outage or a Planned Outage.

  • Extended school year services means special education and related services that are provided to a child with a disability and meet the standards of the State of Wisconsin. These services are provided beyond the normal school year of the local educational agency, in accordance with the individualized education program (IEP), and at no cost to the parents of the child.

  • Generator Maintenance Outage means the scheduled removal from service, in whole or in part, of a generating unit in order to perform necessary repairs on specific components of the facility, if removal of the facility meets the guidelines specified in the PJM Manuals.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Scheduled Downtime has the meaning set forth in Section 5.2.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • payment initiation service means a service to initiate a payment order at the request of the payment service user with respect to a payment account held at another payment service provider;

  • Network Termination Point (NTP) means the physical point at which a subscriber is provided with access to a public communications network; in the case of networks involving switching or routing, the NTP is identified by means of a specific network address, which may be linked to a subscriber number or name;