Extended Support Hours definition

Extended Support Hours. (when purchased by Licensee) means those hours outside of Support Hours when Licensor will respond to Support Requests that, in the reasonable determination of Licensor, fall into the “Critical” category, as defined below (“Critical Requests”).
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Extended Support Hours. 24 hours per day, 5 days per week during the applicable Workweek, excluding Holidays.
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Extended Support Hours means hours of support outside of standard Business Hours that support may be made available to Licensee. Extended Support Hours are at the discretion of the Licensor and may or may not be provided at additional cost to Licensee. "Fix(es)" means a Workaround and/or additional or replacement lines of Software code provided by Licensor to remedy a defect in the Materials that caused it to not operate substantially in accordance with its written specifications. The Licensor reserves the right to only provide fixes for current versions of the
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Examples of Extended Support Hours in a sentence

  • Once those hours are exhausted, the Supplier shall be entitled to charge for any Services provided during Standard Support Hours at its normal hourly rate or 150% its normal hourly rate for Extended Support Hours.

  • When a Support Service is requested during On-Call Support Hours, Work Support Hours commence within the agreed Extended Support Hours according to Response Target Service guidelines.

  • Extended Support Hours are normally provided as On-Call Support Hours.

  • Web Support Requests may be submitted at Within 2 hours during Extended Support Hours from Autodesk’s receipt of Your Support Request any time.

  • The exact nature of the Extended Support Hours required by Customer is defined in the appropriate Order Form.

  • Extended Support Hours are comprised of two categories: • On-Call Support Hours, where work is not performed, but Sherwood support personnel are on call and ready to react to perform support work if required.

  • Severity 1 – Critical You may submit Telephone Support Requests during Extended Support Hours.

  • Severity 2 - Urgent You may submit Telephone Support Requests during Extended Support Hours.

  • Within 4 hours during Extended Support Hours from Autodesk’s receipt of Your Support Request Severity 3 – You may submit Within 8 hours Standard2 Support Requests during Extended during Extended Support Hours from Support Hours.


More Definitions of Extended Support Hours

Extended Support Hours means 09:00 to 17:30 GMT/BST on any day of the week;
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