Extended Support Hours definition

Extended Support Hours. (when purchased by Licensee) means those hours outside of Support Hours when Licensor will respond to Support Requests that, in the reasonable determination of Licensor, fall into the “Critical” category, as defined below (“Critical Requests”).
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Extended Support Hours. 24 hours per day, 5 days per week during the applicable Workweek, excluding Holidays.
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Extended Support Hours means hours of support outside of standard Business Hours that support may be made available to Licensee. Extended Support Hours are at the discretion of the Licensor and may or may not be provided at additional cost to Licensee. "Fix(es)" means a Workaround and/or additional or replacement lines of Software code provided by Licensor to remedy a defect in the Materials that caused it to not operate substantially in accordance with its written specifications. The Licensor reserves the right to only provide fixes for current versions of the
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Examples of Extended Support Hours in a sentence

  • Once those hours are exhausted, the Supplier shall be entitled to charge for any Services provided during Standard Support Hours at its normal hourly rate or 150% its normal hourly rate for Extended Support Hours.

  • When a Support Service is requested during On-Call Support Hours, Work Support Hours commence within the agreed Extended Support Hours according to Response Target Service guidelines.

  • Extended Support Hours are normally provided as On-Call Support Hours.

  • Web Support Requests may be submitted at Within 2 hours during Extended Support Hours from Autodesk’s receipt of Your Support Request any time.

  • The exact nature of the Extended Support Hours required by Customer is defined in the appropriate Order Form.

  • Extended Support Hours are comprised of two categories: • On-Call Support Hours, where work is not performed, but Sherwood support personnel are on call and ready to react to perform support work if required.

  • Severity 1 – Critical You may submit Telephone Support Requests during Extended Support Hours.

  • Severity 2 - Urgent You may submit Telephone Support Requests during Extended Support Hours.

  • Within 4 hours during Extended Support Hours from Autodesk’s receipt of Your Support Request Severity 3 – You may submit Within 8 hours Standard2 Support Requests during Extended during Extended Support Hours from Support Hours.


More Definitions of Extended Support Hours

Extended Support Hours means 09:00 to 17:30 GMT/BST on any day of the week;
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Related to Extended Support Hours

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.