Examples of Severity in a sentence
Client must log a Severity 1 support ticket with the IBM technical support help desk within 24 hours of first becoming aware that there is a critical business impact and the Cloud Service is not available.
If Severity Units are required for Turbidity, use the following table to determine the value between 0 and 4 that is reported.
Severity, pervasiveness, and objective offensiveness are evaluated based on the totality of the circumstances from the perspective of a reasonable person in the same or similar circumstances (“in the shoes of the Complainant”), including the context in which the alleged incident occurred and any similar, previous patterns that may be evidenced.
N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced.
If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat’s 24x7 Production Support teams and not necessarily from your assigned TAM representative.