Severity definition
Examples of Severity in a sentence
Where a Test Report identifies a Test Issue, the Parties shall agree the classification of the Test Issue using the criteria specified in Annex 1 and the Test Issue Management Log maintained by the Supplier shall log Test Issues reflecting the Severity Level allocated to each Test Issue.
APR-DRG (Diagnose Related Group) + SOI (Severity of Illness) level determines reimbursement level.
For Basic Support, issues will be handled according to the priority defined in the Severity Levels (Section 5).
Starter Subscription: Time to Respond: 2 hours Time to Resolve: 8 hours Standard Subscription: Time to Respond: 2 hours Time to Resolve: 8 hours Advanced Subscription: Time to Respond: 30 minutes Time to Resolve: 4 hours Severity 2 - High: Major functionality is impaired or performance is significantly degraded.
Starter Subscription: Time to Respond: 12 hours Time to Resolve: 24 hours Standard Subscription: Time to Respond: 12 hours Time to Resolve: 24 hours Advanced Subscription: Time to Respond: 4 hours Time to Resolve: 18 hours Severity 4 - Low: General support requests, feature requests, and non- urgent issues.