Severity 2 definition
Examples of Severity 2 in a sentence
MoEngage exercises commercially reasonable efforts to provide a workaround or include a fix for the Severity 2 Errors in the next Maintenance Release.
Severity 1 High Impact and critical Urgency There is no circumvention or workaround available 4 Hours Severity 2 Typically, a circumvention or workaround is available.
For Severity 2 errors, S&SC telephonic response time will be four hours from the receipt of Customer’s initial call.
Starter Subscription: Time to Respond: 2 hours Time to Resolve: 8 hours Standard Subscription: Time to Respond: 2 hours Time to Resolve: 8 hours Advanced Subscription: Time to Respond: 30 minutes Time to Resolve: 4 hours Severity 2 - High: Major functionality is impaired or performance is significantly degraded.
An emergency change is not required but a normal change may be required by a date and time in the near future 16 Hours Severity 1 High Impact and critical Urgency There is no circumvention or workaround available 15 mins Severity 2 Typically, a circumvention or workaround is available.