Level Two Support definition

Level Two Support has the meaning given in a Schedule to each Transaction Document for such Transaction Document.
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Level Two Support means promptly responding to support requests referred by Level One Support resources by providing Relief acceptable to Customers. Level Two Support consists of additional information gathering/problem isolation, reproducing the Customer's problem within the HP Response Center environment, providing Relief for both new and known complex problems, referring unresolved problems or those requiring formal fixes to Level Three Support, and working with Level Three Support teams to recreate and resolve the problems.
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Level Two Support means telephone and remote access support provided by Vendor personnel to resolve issues that cannot be resolved by Purchaser’s Level One Support personnel.
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Examples of Level Two Support in a sentence

  • Level Two Support provides support for issues requiring more than thirty (30) minutes to resolve, in-depth research and troubleshooting.

  • The Department shall be responsible for providing Support Services for Level One Support, Level Two Support, and Level Three Support and shall perform sufficient analysis prior to engaging Support Services for Level Four Support and Level Five Support.

  • Exhibit A-6Radiology Order Consolidated Decision Support System Training PlanAll Training to be delivered at Purchaser Location Exhibit BSupport Services Agreement1.0 Software Maintenance ServicesVendor will provide Purchaser with Level Two Support for the two (2) most current releases of the Software in accordance with the following terms and conditions.

  • When using the Level Two Support Service, Customer shall grant CENIT and/or the persons commissioned by CENIT unrestricted access to the Software and the system on which the Software is installed.

  • If the Department cannot directly resolve the Incident or fulfill the request, the Incident is routed in accordance with Exhibit 2 via the CJIS Designated Support Management System to the appropriate level support (such as Level Two Support through Level Five Support) team for resolution.

  • Channel Partner will provide Level Two Support as per below.Channel Partner may access End User content and other parts of the service as necessary to identify and resolve technical problems or to respond to service complaints.o High level network Analysiso Changes to Call Routing (Chargeable Service)o Diagnosing Quality of Server network issues.

  • Distributor shall pay monthly support fees in advance for the Level Two Support Services, as such fees are set forth in EXHIBIT C ("SUPPORT FEES").

  • Associated works also attracts capital works funding through the HLS agreement (for example the sluices) which ensures this work can be undertaken by the farmer.6.7.3. Benefits for wildlife  The fields with wet areas provide feeding areas for breeding lapwings, as well as providing nesting habitat, and the seasonal wet areas provide habitat for aquatic invertebrates.

  • Vendor represents, warrants and covenants to Distributor that the Level Two Support Services shall be performed in a professional and workmanlike manner consistent with the highest industry standards.

  • The Level Two Support Service shall identify the source of an Error and either resolve the Error or provide a work around, to the extent that the Error is not resolvable within a reasonable period of time and at reasonable expense.


More Definitions of Level Two Support

Level Two Support means advising Customer on application functionality and configuration, internetworking, database configuration and maintenance, and hardware configuration and maintenance.
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Level Two Support has the meaning given in Schedule E. Losses means all losses, liabilities, damages, penalties and claims (including taxes), and all related costs, expenses and other charges (including any and all reasonable attorneys' fees and reasonable costs of investigation, litigation, settlement, judgment, interest and penalties).
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Level Two Support. Refers to the set of actions that can be executed by ATS support personnel to recreate the incident with the objective of providing a solution or set of acceptable solutions.
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Related to Level Two Support

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • IXC means a Carrier that provides InterLATA or IntraLATA Toll services.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.