VoIP MOS Service Level Agreement. Mean Opinion Score is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call. The VoIP MOS SLA provides that Verizon’s European Internet network MOS performance will not drop below 4.0 where MOS is calculated using the standards-based E-model (ITU-T G.107). Performance is measured by periodically collecting data across the European Internet network, from which a monthly average is derived. Click here to view MOS performance statistics.
VoIP MOS Service Level Agreement. Mean Opinion Score is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call. The VoIP MOS SLA provides that Verizon U.S. Internet Network MOS performance will not drop below 4.0 where MOS is calculated using the standards based E-model (ITU-T G.107). Performance is measured by periodically collecting data across the contiguous U.S. Internet Network from which a monthly average is derived. Click here to view MOS performance statistics. Credit Process To receive a credit, Customer must submit its request within 30 business days after the month in which the SLA was not met. Customer must access the online Verizon Business VoIP MOS Credit Request Form, and provide all required information (e.g., account number). The Verizon Customer Support department will use Verizon's public backbone statistics Web site to verify that the MOS SLA standard was not met. If Verizon Customer Support confirms Customer's request (i.e., that the MOS SLA was not met), then Customer shall receive a credit to its account equal to one day's share of the Verizon VoIP Service monthly recurring charge ("MRC") specified below for each unit of the Service for which the SLA was not met. For VoIP Service provided on an A la Carte pricing basis, the MRC used to calculate the credit is either the applicable site fee or simultaneous calling charge plus the applicable MRC for the related Internet Dedicated Service or Private IP Service. For VoIP Service provided on a Bundled pricing basis, the MRC used to calculate the credit is the applicable base charge plus the simultaneous calling charge. No credits will be given with respect to units of the Service that are not affected by the unmet SLA.
VoIP MOS Service Level Agreement. Mean Opinion Score is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call. The VoIP MOS SLA provides that Green Cloud U.S. Internet Network MOS performance will not drop below 4.0 where MOS is calculated using the standards based E-model (ITU-T G.107). Performance is measured by periodically collecting data across the contiguous U.S. Internet Network from which a monthly average is derived. Credit Process To receive a credit, Customer must submit its request within 30 business days after the month in which the SLA was not met. Customer must access the online Xxxxxxx@xxxxxxxxxxxx.xxx and provide all required information (e.g., account number). The Green Cloud Customer Support department will use Green Cloud's network statistics to verify that the MOS SLA standard was not met. If Green Cloud Customer Support confirms Customer's request (i.e., that the Jitter SLA was not met), then Customer shall receive a credit to its account equal to one hour share of the Green Cloud VoIP Service monthly recurring charge ("MRC") specified below for each hour for which the SLA was not met. For example, if the SLA was not met for six hours then the credit will be equal to the MRC divided by 30 days and then divided by four as six hours is ¼ of a twenty four hour period.
