Visitors Register Sample Clauses

Visitors Register. The Operator should maintain a routine maintenance register to record day-to-day complaints of the visitors and also the general complaints relating to site and common areas noticed by Operator. The Operator shall open and maintain a Visitors Register for recording of complaints by any person. The availability and access to such Visitors Register shall be prominently displayed by the Operator at the employees and visitors Entry & Exit of the facility, so as to bring it to the attention of all persons who are exiting and entering the Facility. The name of the Operator/ Promoters shall also be displayed prominently at the employees and visitors Entry & Exit point. Also the Operator has to put sufficient number of complaint and suggestion boxes in the facility areas so that the visitors / commuters can drop their complaints and suggestion at any point of time. All the complaints and suggestion from these boxes will be listed down in the visitor register. The Visitors Register shall be securely bound and kept in proper custody by the Operator. Each page of the register shall be duly numbered and each complaint recorded therein shall also be duly numbered. Soon after a complaint is registered the complainant shall be given a receipt stating the date and complaint number, which the complainant may refer to in subsequent correspondence or claim. The visitors register shall have appropriate columns including but not limited to complaint number and date, name and address of the complainant and the action taken by the Operator thereon. The Operator shall inspect the visitor’s register two times a day, one in the morning and one in the afternoon, and take prompt steps for redress of the grievances stated in each complaint. The action so taken by the Operator shall be briefly noted in the “Action Taken” column of the visitor’s register. A suitable format for Visitor Register is given in Annexure - 2 of this section. The Operator shall send a copy of the visitor’s register to the PHTPB. The resister/ report shall be submitted to the PHTPB for any calendar month within 7 days of the next calendar month. If PHTPB finds that the complaint is not being redressed properly then the PHTPB may in its discretion direct the Operator to take such further reasonable action, as he may deem appropriate for a fair redressal of any grievance. Where he is of the opinion that the complainant is entitled to any further redressal or compensation beyond that the Operator is willing to prov...
Sample 1
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Related to Visitors Register

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