Technical Support Line Sample Clauses
Technical Support Line. A regular telephone line shall be implemented in order to allow the Buyer to ask for technical assistance. This line shall operate from [*] (French time) [*] days a week. The phone number shall be provided during the installation phase. In case of critical Incidents only, the Software Airman support team will be available seven (7) days a week.
Technical Support Line. Contractor shall answer technical support calls during business days and hours from 9:00 a.m. – 5:00 p.m. (MST) and refer callers to the appropriate staff person. Contractor shall also provide the ability for requests to be faxed or left on the message service if the lines are busy. Contractor shall provide technical support during evenings, weekends and holidays by pre- arrangement. Contractor shall notify County in writing within twenty four (24) hours of any change in technical support hours or parameters.
Technical Support Line. Contractor shall answer technical support calls during business days and hours from 9:00 a.m. – 5:00 p.m. (MST, MDT) and refer callers to the appropriate staff person. Contractor shall also provide the ability for requests to be faxed or left on the message service if the lines are busy. Contractor shall provide technical support during evenings, weekends and holidays by pre-arrangement at no additional cost to County. Contractor shall notify County in writing within twenty-four (24) hours of any change in the technical support hours or parameters. Any reduction or alteration in technical support hours or parameters not agreed to by County shall be a breach by Contractor of this agreement.