Technical Support Availability. Supplier’s Technical Support as described in this Section 4 will be available to NCR during the Availability Period (see Section 6.1).
Technical Support Availability. During your subscription period pursuant to an Order Form entered by you, LogicMonitor will provide technical support included with your subscription purchase in accordance with the terms of your applicable support plan, as more fully described at xxxxx://xxx.xxxxxxxxxxxx.xxx/terms_files/technical_support_exhibit.pdf. Customer will automatically be enrolled in the standard support plan at no additional charge. Premier support plans are available for purchase and, if applicable, will be set forth on your Order Form. We shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week during the Term, except for:
Technical Support Availability. Genesys will provide [*]. [*] may be achieved through [*].
Technical Support Availability. In order to provide timely technical support, SureQuest personnel will be available to SERCA personnel via toll telephone line from Monday to Friday, excluding U.S. holidays, during the hours of 8:00 a.m. through 6:00 p.m.
Technical Support Availability. Diversinet Technical Support will be available to accept and respond to problem calls or email from Reseller’s Technical Support from 9:00 am - 5:00 pm Eastern Standard Time (US), 5 days a week (Monday through Friday), 52 weeks a year, excluding United States and Canadian national holidays. During such hours, technical support calls or email will be answered immediately by the support staff. Diversinet will provide a phone option to speak directly to a trained technical support representative. Diversinet will make the reasonable commercial effort to answer promptly to calls.
Technical Support Availability. Licensor Technical Support will be available to accept and respond to problem calls or email from Licensee’s Technical Support from 9:00 am - 5:00 pm Eastern Standard Time (US), 5 days a week (Monday through Friday), 52 weeks a year, excluding United States and Canada national holidays. During such hours, technical support calls or email will be answered immediately by the support staff. Licensor will provide a phone option to speak directly to a trained technical support representative. Licensor will make the reasonable commercial effort to answer promptly to calls.
Technical Support Availability. 9.1. During the Term, Lynx, either directly or with the assistance of third parties, will provide User technical support for technical issues regarding the Service, in accordance with Xxxx’s SLA separately agreed between Lynx and the Data Provider and conveyed to the User (“SLA”). Where Lynx and a Data Provider have agreed to an SLA applicable to the User, that SLA shall control. For the purpose of the provision of technical support for the User’s technical questions, problems and inquiries, the User will cooperate, and work closely with Lynx, to reproduce malfunctions, including conducting diagnostic or troubleshooting activities, as Lynx reasonably requests.
