SOCATEL PLATFORM GUIDELINES FOR FACILITATOR AND MODERATOR Sample Clauses

SOCATEL PLATFORM GUIDELINES FOR FACILITATOR AND MODERATOR. ‌ Introduction The purpose of this document is to learn to manage the main options for moderating the online community formed by the SoCaTel platform participants and drive the group during co-creation. The main goal of moderator and facilitator is to drive the participants throughout the different steps of the co-creation process. Indeed, the success is to reach the co-creation of new services but also is very important to drive the group correctly. This means to generate a good climate into the platform where participants could feel comfortable, facilitate the discussion motivating people to provide quality comments, and go deeper into relevant questions, identify or ban spammers or trolls and provide a quick response if some participant has a problem or wants to make a suggestion. Facilitator and moderator roles can be entailed in two different persons or in the same. In second case, the person in charge must create two different accounts. These roles must be assigned by the technician responsible for downloading the platform from GitHub and running it. Once the roles are assigned, the facilitator and moderator sections will appear on the left side of the menu in the dashboard Facilitator Knowledge background in Health and Social Services Facilitator takes an active part in the co-creation process. The Role of the Facilitator requires specialist training in group facilitation in order to make users feel welcome and ready to engage and to keep conversations alive and current. It requires extensive knowledge of health and social care services to guide the users in a balanced discussion so increasing the chances of a successful outcome. (In Ireland, this will most likely be community nurses as they don’t have many community social workers, while in Spain this will most likely be social workers from the Municipal Agencies for Social Work).The Facilitator has the power / responsibility to move topics through the 5 steps within the agreed time frame or to increase the time frame if she/he considers it necessary. He/she is a decision maker. He / she is leading the co-creation in his/her community. The facilitator must have knowledge and background of health and social services to evaluate the convenience of approving or rejecting the topics proposed by the participants. The aim of the initiative is to co-create new services; this means to detect the unsatisfied needs. And to know from the everyday practice the existing gaps, the solutions already sought and th...
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