Service Levels for Site Availability Sample Clauses

Service Levels for Site Availability. Site Availability is derived from the router availability. The Site Availability Service Level for Locations in Normal Service Conditions is 99.5%; provided that the Satellite Spare Parts or other equipment necessary to effectuate a repair are present at the Location. For Locations outside of Normal Service Conditions, specific Service Levels for Site Availability may be set forth in Exhibit A (Customer Specific Service Levels). If the Site Availability Service Level is not achieved for a Location, Customer will receive a credit against Qualifying Charges for the affected Location, calculated as follows:  Total Outages less than or equal to one (1) hour in excess of the committed Site Availability percentage: No credit will be payable to Customer.  Total Outages in excess of the committed Site Availability Service Level: one (1) day’s Qualifying Charges for each 1% of Outage up to a maximum of 50% of the Qualifying Charges for the affected Location. The credit is limited to a maximum of 3 months of Qualifying Charges during any rolling 12 months period. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the relevant Business VPN Satellite Service at the affected Location if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, by giving at least 30 days prior written notice; and  Cancel the relevant Business VPN Satellite Service at all Locations if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, for the same Service Level at more than 50% of the total number of Business VPN Satellite Service Locations, by giving Orange at least 30 days prior written notice. For purposes of this remedy, non-achievement of the Service Level at a Gateway - Hub Location that causes non-achievement of the same Service Level at other Locations will be counted as one event of non-achievement.
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Service Levels for Site Availability. Site Availability is calculated on a Monthly basis using the following formula: SA = (1 – tOutage / tmax )*100  SA = percentage representing Site Availability  tmax = total number of hours for the applicable Month  tOutage = total number of hours that Internet Direct Service was unavailable due to Orange during the relevant Month The following Site Availability Service Levels apply. Table 1: Site Availability Service Levels Region Site Availability (%) Service Level for specific Site Topologies Single CE Router, Single Tail Circuit Dual Access With Single CE Router, Dual Access Circuits & Nodes Dual Access With Dual CE Routers, Dual Access Circuits & Nodes Region A 99.80% 99.90% 99.95% Region B 99.50% 99.80% 99.90% Region C 99.00% 99.50% 99.80% Region D 98.30% 99.00% 99.50% Region E - 98.30% 99.00% The countries associated with regions A, B, C, D, and E are listed in Exhibit A (Regions) If the actual Site Availability is less than the Site Availability Service Level, then Customer will receive a credit against the Monthly Recurring Charges for the Location where the Outage occurred, calculated as follows: Total Outages in excess of the committed availability percentage. One thirtieth (1/30th) of the MRC for each full hour of Outage exceeding the Outage time allowed under the SA Service Level, up to a cumulative maximum credit of 100% of MRC for the Location. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions:
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Service Levels for Site Availability 
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Related to Service Levels for Site Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Services Availability 13.1 Pentana Solutions must provide the Services between 0900 hours and 1700 hours GMT, Monday to Friday.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

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