Response Standards Clause Samples
The RESPONSE STANDARDS clause defines the expected quality, timeliness, and manner in which one party must respond to requests, inquiries, or deliverables from the other party. Typically, this clause sets specific timeframes for responses, outlines acceptable communication channels, and may establish criteria for what constitutes a satisfactory reply. By clearly outlining these expectations, the clause helps prevent misunderstandings and delays, ensuring that both parties maintain efficient and reliable communication throughout their relationship.
Response Standards. A. Inquiry. Company shall respond within (30) minutes of receipt of an inquiry from Dell to Company's designated point of contact, and (1) hour for End-Users as described above.
Response Standards. Response standards in Table 1 below describe the Extended Maintenance Service level of support that can be expected by Customer under normal circumstances.
Response Standards. Contractor will comply with all of the response standards under this Subsection.
Response Standards. Franchisee will comply with the response standards under 26 this Subsection. 27
Response Standards. A3.1 Support Response Times. B2W will respond to requests for support as provided below:
Response Standards. A3.1 Support Response Times. B2W will respond to requests for support as provided below: Severity 1 Severity 2 Severity 3
Response Standards. Supplier shall respond to technical support issues based on the severity of the issue. Responses shall be in two stages: (1) an initial response from Supplier, which acknowledges Supplier is aware of the issue, and (2) actual resolution of the issue. The time for Client to receive the initial response from Supplier starts when Supplier is made aware of the problem or issue, having been alerted by the Client or Supplier staff.
Response Standards. A. Inquiry. Company shall respond within * * * of receipt of an inquiry from Dell to Company's designated point of contact, and * * * for End-Users as described above.
Response Standards