Remedial Service. In the event of product failure under this agreement, Revcord will, at its option, repair the defective product by means of virtual or telephone support for all non-onsite support plans at the discretion of the Company. For on-site support plans from Revcord, Revcord will, at its option, repair the defective product by means of virtual, telephone support or on-site service at no charge for parts and labor or replace the product with a comparable product. To obtain service under this Service Agreement, the Customer must first enter a ticket through the Revcord ticketing system. Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Revcord or its authorized representative.
Remedial Service. Upon receipt of notice of failure of the Equipment to function properly while in normal usage, XImage will promptly assign a service representative to make such repairs (including the replacement of components on an exchange basis) and adjustments to place the Equipment in normal operating condition. XImage will use its best efforts to have a service representative at the user's facility in the minimum practical time after receipt of notice of failure, giving consideration to the location of the Equipment and the nature of the problem. (c)
Remedial Service. In the event of product failure, Xerox will, at its option, repair the defective product by means of telephone support or depot service at no charge for parts and labor or replace the product with a comparable product. To obtain service under this Service Agreement, the Customer must first contact Xerox Telephone Support personnel. Telephone Support personnel will work to resolve issues professionally and quickly. However, the Customer must reasonably assist Xerox. If telephone support is unsuccessful, Xerox will authorize a return of the product to a designated depot.
Remedial Service. In the event that any of the Covered Equipment shall not function properly during normal business hours (9 A.M. to 5 P.M EST, Monday to Friday, Legal Holidays Excepted) Customer shall notify PDS and request Remedial Service. Upon notification that Remedial Service has been requested, PDS will use reasonable efforts to dispatch a service representative to the Customer’s facility within 24 hours of the Customer’s request for Remedial Service. Upon request, PDS will diagnose the problem and use reasonable efforts to restore the Covered Equipment to its operating condition, including but not limited to, repair of Covered Equipment and reloading of applicable software used in connection with the Services provided by PDS hereunder.
