Providing Support Sample Clauses

Providing Support. Hours of Operation With the exception of Emergency Support, generally speaking, the regular business hours during which Checkmate will provide support under this agreement are:  Monday – Thursday: 8:30a-4:30p EST  Friday: 8:30a-3:30p EST Email Communications As of the effective date of this agreement, all XXXXXXX COUNTY email communications to Checkmate will:  Be sent from the XXXXXXX COUNTY champion for the module in question.  Be sent to the client’s assigned account manager at Checkmate o For XXXXXXX COUNTY, this is Xxxxx Xxxxxxxx (xxxxxxxxx@xxxxxxxxxxx.xxx). During the course of each business day, the account manager will review their in-box, scanning for any emails with “Emergency Support” in the subject line and any other emails that can be quickly responded to. Any emails that cannot be quickly responded to and do not have “Emergency Support” in the subject line, will be added to a log that will be reviewed and discussed during a scheduled, recurring, bi-weekly call between Checkmate and the client. Researching and Testing Generally speaking, when a support issue arises, which requires Checkmate to research and/or test functionality, because the support request is related to something that Checkmate is unfamiliar with, this time will not be billable under the terms of this agreement. However, the time that is required for Checkmate to document and communicate with XXXXXXX COUNTY in order to resolve the support issue will be billable time. While this “Research and Testing” clause is a rule that will generally apply, Checkmate reserves the right to bill for time spent on research and testing, if the specific functionality that is required is so unique that there is little possibility of using the knowledge gained in the “research and testing” time for the future benefit of other Checkmate clients. Scheduling Support Any support related to new module implementations or complex configurations that will require more than ½ hour of support should be scheduled at least one day in advance. Recurring Conference Call Checkmate and the client will conduct a bi-weekly teleconference, following them completion of the initial implementation process. The purpose of this teleconference is to review the list of outstanding items, identify which items need resolution sooner than others, and to provide the client with a commitment from Checkmate on approximately when each outstanding item will be resolved. Checkmate’s time spent on this conference call is not bill...
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Related to Providing Support

  • Engineering Support When requested by CLEC, CBT shall provide timely engineering support. CLEC shall pay CBT for the use of its engineering services at charges previously agreed to by CLEC.

  • Marketing Support At no additional cost, Planet Payment will provide such marketing support as Acquirer may reasonably require in connection with marketing the Acquirer Program to Merchants, including but not limited to:

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions.

  • Implementation Services The Company and the Client have developed a plan for implementing the services to be provided hereunder, including with respect to the transition of responsibility for such services from the Client and its current administrator to the Company, which plan attached hereto as Schedule I (the “Implementation Plan”). The Company shall perform the services required to complete the Implementation Plan, as set forth therein (the “Implementation Services”). The Company and the Client shall comply with any applicable requirements agreed in the Implementation Plan.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Additional Support Under this Agreement, there shall be: (check one) ☐ - NO ADDITIONAL SUPPORT. Neither Spouse is obligated to pay Additional Support other than the Child Support in this Agreement. ☐ - DEFERRED additional support to the local court or Child Support Services Department in the State of (“Additional Support”).

  • Distribution Services The Distributor shall sell and repurchase Shares as set forth below, subject to the registration requirements of the 1933 Act and the rules and regulations thereunder, and the laws governing the sale of securities in the various states ("Blue Sky Laws"):

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

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