Processing of Complaints. When a complaint about an employee is received, the following procedure shall be followed:
Processing of Complaints. Commitments to deadlines This system includes the systematic recording of the complaint, as well as a commitment on time frame in terms of advice of receipt within 48 hours and response within 10 business days, except in special cases requiring in-depth research, without however exceeding 2 months. Time frames for responding to the complaint are as follows:
Processing of Complaints. 11.1. Any claim related to the provision of the Services must be sent by the Customer to Boya 's customer service:
Processing of Complaints. Contractor shall provide a complaint resolution process for addressing complaints from inmates.
Processing of Complaints. Shipments which do not conform to the determined quality requirements are to be handled as follows: • SUSPA informs the supplier about the faulty shipment. The supplier has to analyze the impacts and possible first causes of the defect within 24 hours and has to report the first results in an 8D-form to SUSPA including immediate corrective measures within 24 hours. Form F1401.02 8D-Report may be used. • Within 2 weeks, the supplier must comment within the time period as specified in the complaint report using an 8D report form. The supplier may use his own appropriate 8D forms or the SUSPA-8D form (F1401.02). If the supplier’s form is not appropriate, SUSPA will request to use the SUSPA-8D form. The supplier has to pay special attention to effectiveness checks of measures and to protecting similar processes or products as well as FMEA updates. • SUSPA will document (for example with form F0603.13) actual accumulated costs and charge those costs to the supplier. • The complete shipment can either be returned or scrapped by SUSPA at the expense of the supplier. The supplier must provide a substitute shipment promptly, if required in the complaint report. The supplier must deliver the shipment without separate calls or orders by SUSPA. • If SUSPA is forced to keep their own delivery commitments towards a customer in terms of deadline, SUSPA may have a sorting inspection or rework carried out at the expense of the supplier, unless the supplier provides his own employees for such a sorting inspection or rework. • Determined long-term containment actions have to be added to the FMEA by the supplier. The Control Plan has to be adapted if necessary.
Processing of Complaints. Shipments / services which do not comply with the determined quality requirements are to be handled as follows: | SUSPA informs the supplier about the faulty shipment / service. The supplier has to take immediate and long-term measures to avoid future failures. | The supplier must be able to prove the immediate measures instantaneously. It would be ideal to realize that with an 8D report. | SUSPA will document the actually accu- mulated costs, agree on them with the supplier and charge those costs accord- ing to the agreement. | In a case-by-case agreement, the ship- ment can either be returned or substi- tuted.
