PERSONNEL APPEARANCE. When on duty, all of Concessionaire’s employees and representatives who deal with passengers shall maintain a clean, neat and well-groomed appearance and shall wear seasonably appropriate uniforms or professional dress and identification badges or pins identifying themselves as employees or representatives of Concessionaire, or appropriate attire as established by Concessionaire with Concessionaire’s logo conspicuously displayed. Concessionaire’s employees and representatives shall wear an Airport badge if required. Concessionaire’s employees may not traffic in, use or possess at the Airport alcohol, illegal drugs, controlled substances, or firearms. Concessionaire shall closely monitor its employees to insure consistent, high quality first-class service. The Aviation Director reserves the right to direct the removal from the Airport of any Concessionaire employee or representative who fails to consistently meet acceptable standards of decorum or who violates the provisions of this Agreement.
PERSONNEL APPEARANCE. (2) If the Government performs any inspections on the premises of the Service Provider, the Service Provider shall furnish, without additional charge, all reasonable facilities and assistance for the safe and convenient performance of these duties.
PERSONNEL APPEARANCE. The appearance of Service Department employees conveys a message to the service customer about the professionalism of the service department and the dealership in general. Just as the Service Manager is to dress as a professional, the Service Advisors/Customer Service Professionals are to dress in a manner that reinforces the image of Customer Service Professional.
