EXCHANGES/RETURNS POLICY Clause Samples

EXCHANGES/RETURNS POLICY. 14.1. Right to cancel your purchase

EXCHANGES/RETURNS POLICY. 1. Returns in the exercise of the right of withdrawal If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in Switzerland, or by giving the products to the courier arranged by us, or by dropping it off at a Post Office using a returns-paid label that we send to you upon your request. You should send the product in the same package received by following the directions on the "RETURNS" section of our website. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the aforementioned free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. In this case, you shall return the product together with the E-ticket attached to the Shipment Confirmation. If You have any doubts You can contact us through our web form, or by email at ▇▇▇▇▇▇▇.▇▇@▇▇▇▇.▇▇▇, or at the telephone number ▇▇▇▇ ▇▇ ▇▇ ▇▇. 2. Common provisions on the product exchange or return a) Returns at a ZARA store You may return any item at any ZARA store in the country where your product was delivered which has the same section to which the items you wish to return belong to. In such case, You should go to such store and present, as well as the item, the e-ticket that was attached to the Shipment Confirmation, which is also saved under your account on our website, and on the ZARA mobile app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket..

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: Product exchange or return in-store at ZARA in Taiwan: Returns of defective products

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in your country or by Product exchange or return in-store at ZARA: You may return any product purchased through this website to a ZARA store located in the Republic of Korea. To do so, You must present in person in the store with the product. Returns of defective products

EXCHANGES/RETURNS POLICY. Statutory Rights: Under the Consumer Protection (Distance Selling) Regulations, You have up to 7 working days after You have received your delivery to cancel your order (other than in respect of goods made to your specification or are clearly personalised). General policy: If You wish to return a product(s) within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in the country where your product was delivered or by Courier arranged by us. In the latter case You should contact us through our web form to arrange for the product to be collected. Neither option will entail any additional cost to You. You should send the product in the same package received by following the directions on the “RETURNS” section of our website Product exchange or return in-store at ZARA: If there is a ZARA store located in the country where your product was delivered, You may return it, in person, to a store itself. You must present with it, fully completed, the RETURNS FORM received on delivery.Items can only be returned in Zara store that have the same section of the articles that you would like to return.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at stores in your country or by giving the products to the courier arranged by us. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. Home Collection: You should contact us through our web form to arrange for the product to be collected at your home address. You should send the product in the same package received by following the directions on the “RETURNS” section of our website. You may be charged return delivery cost according to the return policy described on the product detail page or Help page when using home return service. You shall complete handing over the product to the courier within the return period in Clause 7. If You fail to comply with the return period, we may reject the return and charge You for the storage and delivery cost for the product. Return in Store: You may return the product purchased through this website at a ZARA store located in the Republic of Korea. To do so, You must present in person in the store with the product. You shall complete returning the product in store within the return period in Clause 7. If you fail to comply with the return period, we may reject and charge You for the storage and delivery cost for the product. For Home products purchased through this website, ZARA HOME store located in the Republic of Korea will be also available for store return. However, note that Return in Store option may not be available for certain HOME product. Product exchange : We do not provide exchange service by home delivery. You shall return the product and place a new order, even in case you wish to purchase a same model with different size or colour. However, You may exchange the product purchased through this website for the same product of different size or colour at a ZARA store located in the Republic of Korea. To do so, You must present in person in the store with the product. Please note that exchange at store is not available for HOME products purchased through this website. Returns of defective products

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the OSYHO stores in your country or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your home address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. Product exchange or return in-store at OYSHO: You may return any product purchased through this website to a OYSHO store located in the Republic of Korea. To do so, You must present the product with the return form (hereinafter, the form) received on delivery fully completed and present it in person in the store. Returns of defective products