EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. Product exchange or return in-store at ZARA: You may return it, in person, to a Zara local store. You must provide the Order Number. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you s...
EXCHANGES/RETURNS POLICY. 14.1. Right to cancel your purchase Under applicable regulations, if You are contracting as a consumer, You might cancel the Contract (except where the subject of such Contract is any of the products in respect of which the cancellation right has been excluded, as listed in clause 14.2. below) at any time within 30 calendar days from the date of Shipment Confirmation, but not less than within 7 calendar days after receiving the product by You. In such case, You will be refunded the price paid for such products. Direct costs incurred in the return of such products will be borne by You where none of the free return methods addressed in Clause 14.2. below is used. You shall exercise your right of cancellation by sending the cancellation document we provide you with together with other necessary documents and returning the products to us. This provision does not affect your statutory rights.
EXCHANGES/RETURNS POLICY. 1. Returns in the exercise of the right of withdrawal If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in Switzerland, or by giving the products to the courier arranged by us, or by dropping it off at a Post Office using a returns-paid label that we send to you upon your request. You should send the product in the same package received by following the directions on the "RETURNS" section of our website. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the aforementioned free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. In this case, you shall return the product together with the E-ticket attached to the Shipment Confirmation. If You have any doubts You can contact us through our web form, or by email at xxxxxxx.xx@xxxx.xxx, or at the telephone number 0000 00 00 00.
EXCHANGES/RETURNS POLICY. 15.1 Contractually right of withdrawal: In order to make use of your right of withdrawal, you must inform us BERSHKA, at the following address: Carretera Tordera-Palafolls s/n, 08490 Tordera (Barcelona), Spain, by calling us on 0000 000 000 or by using our contact form, of your decision to withdraw from this Contract by means of an unequivocal statement (such as a letter send by e -mail or by post).You may use the standard withdra wal form included as an appendix to these Terms and Conditions, although this is not compulsory. You have up to 14 working days after You have received your delivery, to cancel your order other than in respect of goods made to your specification or are cle arly personalized. General policy: If you wish to return a product( s) within the period specified in Clause 7 above, you can make a return to us at any of the Bershka stores in Switzerland or by Courier arranged by us. Neither option will entail any additional cost to. You should send the product in the return bag provided with the original package by following the directions on the “RETURNS” section of our website. You will be responsible for the cost of returning the product to us where You are not able t o do so via one of the aforementioned free options offered. In this case, if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we incur as a result. If You have any doubts You can contact us through our web fo rm or at the telephone number 0000 000 000.
