Enterprise Application Administrator (EAA Sample Clauses
Enterprise Application Administrator (EAA. The EAA is responsible for application setup, configuration, maintenance, upgrades, migrations and remediation of enterprise applications. The EAA maintains system applications and ensures applications are functioning properly, backups are taken, and growth, patching, and application end-of-life are monitored and managed. As many applications are reliant on properly configured and running databases, the Contractor EAA shall work with infrastructure and development team members to ensure the proper operations of applications and databases within the GCSS-MC environments. The Contractor EAA shall resolve application problems not resolved at the Tier 3 level. Support may include coordinating vendor and host site support. The Contractor EAA shall collaborate with and forward problems to the appropriate entity for resolution and corrective action. The Contractor EAA shall analyze and provide support for workflow processes and problems, and monitor system integrity and usability in accordance with the current metrics requirements. The Contractor shall perform Root Cause Analysis (RCA) for Priority 1 (P1) and Priority 2 (P2) issues and for problem management issues (CDRL A001). The Contractor shall manage and maintain a Knowledge Base (KB) (CDRL A002) to facilitate efficient and effective resolution of user problems. New KB articles, templates, and procedures recommended by the EAA shall be submitted for approval by the PMO (CDRL A002) via the GCSS-MC Training Resource Manager (TRM) and the Incident Management and Problem Management workflow processes. The Contractor shall develop and submit CRs that require Oracle COTS changes to the GCSS-MC GOC Manager for escalation to the Configuration Control Board (CCB). The Contractor shall conduct technical aspects of functional user testing and collaborate with the PMO on code fix designs in accordance with the Government’s Configuration and Change Management processes.
Enterprise Application Administrator (EAA. The EAA is responsible for application setup, configuration, maintenance, upgrades, migrations and remediation of enterprise applications. The EAA maintains system applications and ensures applications are functioning properly, backups are taken, and growth, patching, and application end-of-life are monitored and managed. As many applications are reliant on properly configured and running databases, the Contractor EAA shall work with infrastructure and development team members to ensure the proper operations of applications and databases within the GCSS-MC environments. The Contractor EAA shall resolve application problems not resolved at the Tier 3 level. Support may include coordinating vendor and host site support. The Contractor EAA shall collaborate with and forward problems to the appropriate entity for resolution and corrective action. The Contractor EAA shall analyze and provide support for workflow processes and problems, and monitor system integrity and usability in accordance with the current metrics requirements. The Contractor shall perform Root Cause Analysis (RCA) for Priority 1 (P1) and Priority 2 (P2) issues and for problem management issues (CDRL A001). The Contractor shall manage and maintain a Knowledge Base (KB) (CDRL A002) to facilitate efficient and effective resolution of user problems (currently maintained in Remedy ITSM). New KB articles, templates, and procedures recommended by the EAA shall be submitted for approval by the PMO (CDRL A002) via the GCSS-MC Training Resource Manager (TRM) and the Incident Management and Problem Management workflow processes. The Contractor shall develop and submit CRs that require Oracle COTS changes to the GCSS-MC GOC Manager for escalation to the Configuration Control Board (CCB). The Contractor shall conduct technical aspects of functional user testing and collaborate with the PMO on code fix designs in accordance with the Government’s Configuration and Change Management processes.