Defective deliveries. 4.9.1 Dealing with faulty units before dispatch If it becomes obvious that agreements made (e.g. in respect of quality criteria, deadlines, delivery quantities) cannot be adhered to, the Supplier undertakes to inform the Customer. If defective parts are found within the framework of manufacturing or outgoing goods inspections, these parts must be marked immediately and stored in a restricted area. The cause of the defect must be established and the process must be corrected. All parts manufactured since the last "correct" inspection must be subjected to a 100% inspection. Reworked batches must be inspected again, released and marked accordingly. In all cases, reworking requires a release by the Customer. If, in exceptional cases, parts are delivered, which do not conform to the specifications, a written release must be obtained from the Customer in respect of the specific number of parts and/or for a specific period of time. In consultation with the Customer, the parts which do not conform to the specifications, must be marked accordingly. Irrespective of the result of a special release, the Supplier shall carry out precise defect analyses for the purpose of determining the cause of the defect and introducing corrective measures.
Defective deliveries. In the case of defective deliveries, the Company may charge to the Supplier all costs associated to the return of defective goods, their replacement, quality testing and any other related items, which will amount to minimum 200 EUR. The Company shall be entitled to withhold an appropriate amount of payment until such time as the defective goods have been repaired or replaced.
Defective deliveries. The nominal property corresponds to the agreed specification. To the extent that specifications are incomplete or missing, the property of the goods last supplied without complaint before the goods giving rise to complaint shall be deemed the agreed nominal property. If Client discovers damage or a defect in the aforementioned inspections, a complaint report shall be produced and, if possible sent to Contractor with samples of the defects. Immediate measures which have been taken shall be notified to Client's Quality Management by fax or e-mail within 24 hours. If no comments are received from Contractor within this period of time, Client shall be enti- tled to initiate suitable and necessary measures to limit damage. The complaint is to be attended to by Contractor in the form of a 4-D or 8-D report and presented to the Client as written comments within 5 working days. In exceptional cases, there can be agreements in order to ensure the delivery capability of Client, taking costs, deadlines and capacities into due account. This shall include, for example, sorting out or re-working by Con- tractor's personnel on Client's premises. Defective parts recognised on Contractor's premises must be marked unambiguously and stored separately by Contractor. Client shall be entitled to charge all the costs resulting from the complaint to Contractor and also to charge a lump-sum for expenditure orientated to the market. In the event of recurrent defects, Client can demand a re-qualification in the form of a product or process audit as well as presentation of a process capability inspection (cpk figures).
