Customer Service Line of Progression Sample Clauses

Customer Service Line of Progression. Establish Service Representative I classification (New Beginner’s Level) and a Service Representative II classification for new hires after January 1, 2011. (Added 1-1-11) 2011 Wages Service Representative I (New): Start $18.00 End 18 Mo $22.50 End 3 Yr $27.00 End 54 Mo $34.78 Service Representative II (New): $34.78 2. Company and Union will establish a joint committee to update Exhibit A including reviewing job definitions, lines of progression and ratios of lead positions. Exhibit F – Schedule of Wage Rates Increase the top Wage Rate for Senior Service Representative I, Senior Operating Clerk I, and Senior Accounting Clerk I to provide a 5% differential above Service Representative and acknowledge lead responsibilities. Senior I 2010 Rates 2011 Rates Start $33.77 $34.78 End 6 Mo $34.35 $35.38 End 1 Yr $34.92 (3.4% above CSR) $35.97 (3.4% above CSR) Add New End 18 Mo $35.45 (5.0% above CSR) $36.51 (5.0% above CSR) Adjust Wage Scale for Senior Service Representative II, Senior Operating Clerk II, Senior Accounting Clerk II and Senior Operating Clerk I-II by eliminating a step and modifying first step so that it equals top step of a Sr. I classification and modifying the final step to provide a 5% differential above Sr. I. Senior II 2010 Rates Proposed (2010 Rates) 2011 Rates Start $34.92 $35.45 $36.51 End 6 Mo $35.67 $36.44 $37.53 End 1 Yr $36.44 $37.22 (5% above SR. I) $38.34 (5% above Sr. I) End 18 Mo $37.20 Eliminate Eliminate Attendance The Company and Union recognize that there are opportunities for significant improvement in the area of attendance/availability of clerical employees. Therefore, the Company and Union will establish a Joint Attendance Committee to monitor the use of time off and work together to improve the availability of clerical employees. Funeral Leave Employees will be granted up to three days off with pay if a member of the immediate family dies at the employee’s option.
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Related to Customer Service Line of Progression

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