CUSTOMER SERVICE GUIDELINES Sample Clauses

CUSTOMER SERVICE GUIDELINES. Dealer agrees to abide by ABT's Used Car CyberStore Customer Service Guidelines ("Guidelines") ABT in their sole discretion may, from time to time, amend the Guidelines, or impose additional Guidelines on thirty (30) days' notice to Dealer. Dealer acknowledges that following the Guidelines is crucial to the value of ABT's services and agrees to follow them and any amendments or additions to it even though they may require extra work or expense. The Guidelines include the following: (i) Dealer will warranty all vehicles sold through the CyberStore. The warranty coverage will not be less favorable to the purchaser than the law of the where Dealer is located, and as a minimum will be: "Three months or 3,000 miles, whichever comes first." The warranty will cover all matters governed by applicable law and by the form of the attached Warranty. Dealer will indemnify ABT for any third party claims arising under any warranty. (ii) Dealer will provide prices ("Posted Prices") and vehicle information for display on the ABT Website of all Vehicles posted to the CyberStore. Dealer agrees to price Vehicles competitively. Dealer, and not ABT, shall be solely responsible for the quality and accuracy of such information. ABT reserves the right to monitor the quality of the photos and information submitted. Dealer shall promptly correct any information or photo(s) deemed by ABT to be inaccurate or below necessary quality levels set forth in Section 5. If Dealer fails to correct such photo image(s) or information within 72 hours of ABT's written notification thereof, ABT may remove the photo image(s) and/or information from its website. (iii) Except where expressly prohibited by law, Dealer will offer, in writing, a return option allowing a purchaser to return a Vehicle to Dealer within 72 hours or 300 miles, whichever comes first. Provided there has been no damage to the Vehicle, Dealer will refund 100% of the amount paid by the purchaser to the Dealer for the Vehicle. Dealer will provide each purchaser the name and phone number of the Dealer employee to contact to exercise the repurchase option. Dealer will facilitate the purchaser's exercise of the option in good faith, and will use its best efforts to maximize the purchaser's satisfaction with the repurchase experience. Dealer agrees to refund all amounts due to the purchaser within five business days. (iv) Dealer will participate in the emergency repair system established by ABT. The emergency repair system will allows ...

CUSTOMER SERVICE GUIDELINES. Parties mutually understand that some of the provisions in the Customer Service Guidelines do not apply. In the provision, the term “employee” refers to Calpine representatives. Calpine representatives should strive to meet the intent of the guidelines on the following pages. This revised Exhibit B is an attachment to the First Second Third amendment to the Agreement and is hereby appended to Exhibit B to the Agreement. In consideration of the services provided by Calpine described in Revised Exhibit A and subject to the terms of the Agreement, City shall pay Calpine based on the following fee schedule and terms that are effective as of the date of execution of this First Amendment to the Agreement by the City: