OUR COMMITMENT TO YOU Clause Samples
The "Our Commitment to You" clause defines the promises or assurances that one party, typically a service provider or seller, makes to the other party, usually a customer or client. This clause often outlines the standards of service, quality guarantees, or specific actions the provider pledges to uphold, such as timely delivery, customer support, or product reliability. Its core practical function is to set clear expectations and build trust by formally stating the provider's obligations, thereby reducing uncertainty and potential disputes over service or product quality.
OUR COMMITMENT TO YOU. 3.1 We will:
(a) provide the Services with reasonable care and skill;
(b) provide the Services in accordance with the Service Levels. Subject to the Service Levels, we will endeavour to provide, but do not guarantee that they will be continuous or fault free;
(c) ensure that all work we perform in connection with the Services is carried out by competent and suitably qualified personnel; and
(d) meet with you regularly to discuss the Services and our performance under this Agreement.
OUR COMMITMENT TO YOU a. For the period covered by the subscription, we will supply the support services to you as described in this agreement and any relevant documents or other sources of information (such as information published on our website) we may produce from time to time setting out details of those items included within your support subscription. When you contact us by telephone we will use our caller recognition technology to deal with your call in the most effective way. Please ensure you do not withhold your telephone number if you would like us to prioritise your call in this way. We also use call recording software and may record your call for security and training purposes and for other purposes which help us to provide high quality service, including keeping a record of the support provided to you.
b. Before the end of your current support subscription period, we will send you our invoice setting out the applicable renewal fees. Unless you tell us that you do not wish to renew your support subscription, we will automatically renew your support subscription. If you fail to tell us before your renewal date that you do not wish to renew your support subscription or if you use any part of the support services after the renewal date you agree that we will be entitled to assume that you are happy with our invoice and that you agree to the renewal of your support subscription. In the event that you decide to subscribe annually to our support services mid-year then the subscription amount due will be calculated and invoiced pro-rata from the date of subscription.
c. We guarantee that we will use our reasonable skill and care to provide the support and any other service for which you have paid our fees or which you are entitled to under this agreement, but you understand that we cannot guarantee that the provision by us of the support services will be constant and without interruption.
d. Support Services We will provide support for the EasyPay software by telephone, email, remote online support, webchat and only if expressly required by you on site, depending on your requirements. We will deal with all support requests via the Rock IT Support Helpdesk. The email and telephone numbers for the help desk can be found on our website. We will provide support during business hours 9 am to 5 pm CET, from Monday to Friday inclusive during the subscription period, except Public and Bank Holidays as confirmed by the Government of Gibraltar. We will provide priority for your sup...
OUR COMMITMENT TO YOU. We will:
(a) use reasonable care and skill in providing the Services, however we do not promise they will be continuous or fault free;
(b) ensure that any Creative Works are reasonably fit for the purpose for which they are intended; and
(c) ensure that all work we perform relating to the Services is carried out by competent and suitably qualified personnel.
OUR COMMITMENT TO YOU. Prior to providing you with any advice we will take time to understand your current needs, circumstances and attitude to risk. Any advice provided will be confirmed to you in writing. ABS Financial Planning Ltd takes all our regulatory responsibilities very seriously and we ensure that all our staff are required to demonstrate their competence to undertake their role and our business is structured in a manner that is designed to meet in full all the requirements set by our regulator, the Financial Conduct Authority, and under European Securities and Market Authority rules.
OUR COMMITMENT TO YOU. We are an organisation that is committed to fairness and ensuring that we enable those who wish to play, perform, broadcast and make available our music outside the home environment, can do so by getting the permission they need to play or perform the music they want. We are committed to make the whole process of getting permission to use our music, as quick, easy and affordable as possible. We are committed to providing an excellent service to our customers, which is courteous, helpful and timely in dealing with queries and requests. In all your dealings with IMRO you can expect that: ▪ Our staff will be courteous and professional; ▪ We have trained our staff to ensure they understand the contents of this Code of Conduct; ▪ Your music licensing requirements will be clearly explained to you; ▪ Our processes are clear and transparent; ▪ We respond to your queries straight away if possible and in any event within 10 working days of receipt; ▪ We will respond to a request without undue delay indicating, among other things, the information needed in order for IMRO to decide whether to offer a licence; ▪ We will treat you fairly in relation to other customers and users in similar circumstances; and ▪ We will correct any agreed errors as quickly as possible.
OUR COMMITMENT TO YOU. When WWOOFers stay with us, they essentially become part of our family and enjoy experiential hands-on learning, exceptional food, genuine friendship with an authentic farming family in a safe, caring and nurturing environment. We are absolutely committed to making the stay a successful one.
OUR COMMITMENT TO YOU. Prior to providing you with any advice we will take time to understand your current needs, circumstances and attitude to risk (where applicable). Any advice provided will be confirmed to you in writing. ▇▇▇▇▇ Financial Management Limited takes all our regulatory responsibilities very seriously and we ensure that all our staff are required to demonstrate their competence to undertake their role and our business is structured in a manner that is designed to meet in full all the requirements set by our regulator, the Financial Conduct Authority, and under European Securities and Market Authority rules. ▇▇▇▇▇ Financial Management Limited classifies all clients as “retail clients” for investment business and “consumers” for non-investment insurance business which means you are afforded all protections under the rules of the Financial Conduct Authority (FCA). Should you wish to be classified differently for investment business, please discuss this with your adviser. Your adviser will inform you should your circumstances dictate that we would need to classify you differently for non-investment insurance business. Please note that should you wish to be considered as a different category of customer for investment business, such as a professional client or eligible counterparty you must inform us in writing. We will provide you with a new client agreement and you may lose a number of protections which will be outlined in that new agreement.
OUR COMMITMENT TO YOU. 1. ABT promises to provide an Internet-based marketing program and Online services to attract potential purchasers to HTTP//WWW.▇▇▇▇▇▇▇▇▇.▇▇▇, (▇HE "WEBSITE");
2. ABT promises to advertise in national markets the general services offered to consumers through ABT;
3. ABT promises to use best efforts to promptly forward to You information regarding an identified potential purchaser whose purchase/lease request emanated from within Your assigned Primary Market Area (PMA);
4. ABT promises to provide You with technical support during regular business hours (Pacific Standard Time) to assist You and/or Your representative(s) in the use of Our products and services. Except where otherwise informed by the technical support staff at the time services are requested, this service is free of charge. As some services require substantial time and effort to complete, ABT reserves the right to institute supplemental charges for some services without prior notification;
5. We promise to provide consumers with assistance and support through Our Customer WOW! Program, during normal business hours (Pacific Standard Time);
6. We agree, subject to individual state law restrictions, to continue to develop, maintain, and enforce uniform Customer Service Standards that will be implemented by Our subscribing dealers. To meet such a commitment, ABT reserves the right to amend the Customer Service Standards from time to time to modify, eliminate or impose additional Customer Service Standards as the law or the changing business climate may dictate;
7. We promise to promptly notify Dealer in writing of any revisions to the Customer Service Standards outlined herein. We will not impose amendments or additions to Our Customer Service Standards unless they are applied to all subscribing dealers within Your state;
8. We promise to use best efforts to effectively communicate mutually beneficial information relating to the ABT products and services provided during the term of this subscription;
9. ABT shall use its best efforts to provide prompt transmission of data to Dealer, but shall not be liable for any unintentional loss of data, delays or errors in transmitting data, nor shall We be liable for any damages arising from any data loss, delay, or error;
10. We are responsible to maintain Our own equipment at Our sole expense and will assume all responsibility for loss, damage, and maintenance to Our own equipment;
11. We hereby grant to You a nonexclusive, non-transferable license that wi...
OUR COMMITMENT TO YOU. We want you to have a fantastic stay. If you have questions or issues concerning the Property during your stay please notify PlansMatter immediately. We will strive to resolve issues as soon as possible with the understanding that many rentals are in remote locations. Property specific provisions and amenities are provided as outlined on the Site and the Data Sheet. You understand that we have made every effort to accurately describe and present the Property, but we shall not be liable for any inaccuracies in such presentation or description or any changes in the condition of the Property, the grounds, or any other portion of the Property. Final cleaning is included in the cost of your booking unless otherwise noted at the time of booking. While we will make every effort to supply electricity, water and, where indicated as provided, a wi-fi or internet service, we cannot guarantee their availability. We will send you directions and arrival instructions approximately one (1) week after your booking, to the email address used for the Notice of Confirmation. In the event that you leave any personal property at the Property after your departure, please contact PlansMatter immediately. We will use reasonable efforts to assist you in retrieving the personal property, but cannot guarantee that such personal property will be returned.
OUR COMMITMENT TO YOU. If any drawing falls due on a non-business day, it will be debited to your account on the next banking business day following the scheduled drawing date ie: Good Friday will be deducted the following Tuesday. • If your drawing is returned or dishonoured by your financial institution, we will send a letter to you. • All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account. • If you wish to discuss any changes to the initial terms you may telephone the Rates section on 9397 3000.