Service Severity definition

Service Severity means the following priority levels as set out below: Priority 1 Catastrophic business disruption, system or systems failure which is stopping the business from operating.
Sample 1Sample 2Sample 3
Service Severity means the following priority levels as set out below:
Sample 1

Examples of Service Severity in a sentence

  • Bronze Level Service Severity Response and Resolution Time provision shall be the default (break-fix, excluding parts) remote service only, unless defined in the Order Form to include parts, manufacturer’s support services and swcomms on-site engineering services (where an engineer physically attends a site).

  • Support 2.1. Severity Levels of Support Requests Support requests can be raised for Defects of the Service (Severity Level 1-4, as described below) and for general questions regarding the Service (Severity Level 4, as described below).

Related to Service Severity

  • Severity means the dollar amount of losses on claims.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Service Session means a sequence of support activities and tasks carried out remotely to collect further information by interview or by analysis of a Production System resulting in a list of recommendations. A Service Session could run manually, as a self-service or fully automated.

  • Basic generation service provider or "provider" means a

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Service Switching Point (SSP means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Service/s has the meaning set forth in letter D. of the Preamble.

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Service Animal means an animal that is required by a person with a disability for assistance and is certified, in writing, as having been trained by a professional service animal institution to assist a person with a disability and which is properly harnessed in accordance with standards established by a professional service animal institution.

  • Continuous parameter monitoring system (CPMS means all of the equipment necessary to meet the data acquisition and availability requirements of the Prevention of Significant Deterioration program, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Basic generation service or "BGS" means electric generation

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Continuous monitoring system means the total equipment, required under the emission monitoring section in applicable subsections used to sample and condition (if applicable), to analyze, and to provide a permanent record of emissions or process parameters.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Network Service Provider means an intermediary;

  • Prospective contractor means a person who is subject to the competitive sealed proposal process set forth in the Procurement Code or is not required to submit a competitive sealed proposal because that person qualifies for a sole source or a small purchase contract.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Continuous parameter monitoring system or "CPMS" means all of the equipment necessary to meet the data acquisition and availability requirements of this article, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Education service provider means an education management organization, school

  • Ambulance service provider means Latrobe Health Services recognises the following providers for the purposes of paying benefits:

  • Provider Service means a Provider’s hosted online services (if any) as described in the Solution Exhibit which is provided by Provider to Customers located in the Territory through remote access via the Internet as part of the BPO Service. A Provider Platform Application shall be considered a Provider Service.

  • Network Service means a Service provided by means of the Network.

  • Enrollee point-of-service cost-sharing means amounts paid to