Priority Levels definition
Examples of Priority Levels in a sentence
Priority Levels will be determined by bookinglab in its sole discretion and will be based upon the information provided at the time the Ticket is raised.
For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.
TNP will provide telephone and email access to the Help Desk during the Support Hours, E-Mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Telephone: +▇ ▇▇▇ ▇▇▇ ▇▇▇▇ If the Customer has purchased Support outside of Support Hours, such Support shall be for Priority Levels 1 and 2 only as defined in section 4.9 of this Schedule 1.
SERVICE LEVEL AGREEMENT Case Priority Levels and Target Response Times.
Maintenance will not affect the guarantees in articles 4 (Priority Levels and Error Handling) and 5 (Availability).
All Priority P1 calls will be referred immediately to the eRx Support Centre (see Section 6- "Priority Levels and Resolution Targets" for details).
MMI shall use its best commercially reasonable efforts to cure Defects within the target resolution times set forth in Table 2.12 (Priority Levels), which periods of time shall commence when a Support Request containing all Minimum Required Information is submitted.
Defects reported in Support Requests shall be classified using the priority levels and definitions set forth in the Table 2.12 (Priority Levels), below.
During Workday Hours, the Help Desk will provide assistance with issues according to the Priority Levels and time frames and in the time frames described in section 2 of this Schedule.
The servicer will respond to the customer location based on pre-defined Priority Levels set forth in Priority Level Definitions table and Response times set forth in Priority Level Response Time Goals table in order to restore the system.