IronNet Software Maintenance and Support Services definition

IronNet Software Maintenance and Support Services means IronNet’s standard software maintenance and support services to maintain and support an IronNet Offering, as in effect from time to time, and as identified in the Quote.
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Examples of IronNet Software Maintenance and Support Services in a sentence

  • Unless otherwise agreed in writing by the parties, IronNet will not be responsible for providing IronNet Software Maintenance and Support Services for: (i) any modifications to an IronNet Offering made by, or for, Customer (other than by IronNet, its Affiliates or subcontractors); (ii) defects in the Customer System or any other software or equipment not supplied by IronNet; or (iii) defects resulting from the misuse, improper use or abuse of an IronNet Offering.

  • Subject to this Agreement, following the implementation of an IronNet Offering, IronNet will use commercially reasonable efforts to provide the IronNet Software Maintenance and Support Services purchased by Customer as set forth in an Ordering Document.

  • Certain enhancements to each IronNet Offering for which Customer has purchased support that are made generally available at no cost to all customers for IronNet Software Maintenance and Support Services will be made available to Customer at no additional charge.

  • IronNet shall provide core quality fixes for an IronNet Offering which are made generally commercially available to its customers at no additional charge as part of the IronNet Software Maintenance and Support Services in the next chronological release of the IronNet Platform.

  • IronNet shall provide core quality fixes for an IronNet Offering which are made generally commercially available to its customers at no additional charge as part of the IronNet Software Maintenance and Support Services in the next chronological release of the IronNet Offering.

Related to IronNet Software Maintenance and Support Services

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Software Maintenance means the process of modifying software after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment. (Reference ISO/IEC 14764:2006, as amended or superseded.) Software maintenance does not include any customization or configuration.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Computer software maintenance contract means a contract that obligates a seller of computer software to provide a customer with:

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Furniture maintenance product means a wax, polish, conditioner, or any other product designed for the purpose of polishing, protecting or enhancing finished wood surfaces other than floors. “Furniture Maintenance Product” does not include dusting aids, products designed solely for the purpose of cleaning, and products designed to leave a permanent finish such as stains, sanding sealers and lacquers.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Client Software means software that allows a Device to access or utilize the services or functionality provided by the Server Software.

  • Customer Software means software which is owned by or licensed to the Customer;

  • Software Services means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Implementation Services has the meaning set forth in Section 2.1.

  • Construction Phase Services means the coordination, implementation and execution of the Work required by this Agreement, which are further defined in Article 8.

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.