The scope of the Centralised Support Services, which may vary from time to time, shall be at the sole discretion of the Franchisor.
Child support services means any civil, criminal or administrative action taken by the Division of
Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.
Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;
Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
Maintenance and Support Services means the services provided by Contractor under Appendix F.