Telephone Service Quality Sample Clauses

Telephone Service Quality. Performance Standard -------------------------------------------------------------------------------------------------------- PFPC telephone quality must be rated by NQR to fall within 2.18 to 2.48 for each quarter. -------------------------------------------------------------------------------------------------------- Measurement Unacceptable - Penalty Standard Performance Exceptional - Award ---------------------- -------------------- ------------------- -------------------------------------------------------------------------------------------------------- 1. Call Quality as Rated Rating by NQR below Rating by NQR of Rating by NQR above by NQR 2.44 2.44 to 2.74 2.75 -------------------------------------------------------------------------------------------------------- 2. Call Answer Rate as * 97% 97% - 98% ** 98% Measured by PFPC Call Monitoring System -------------------------------------------------------------------------------------------------------- 3. Average Speed of ** 30 seconds 30 - 20 seconds * 20 seconds Answer as Measured by PFPC Call Monitoring System -------------------------------------------------------------------------------------------------------- * denotes less than ** denotes greater than
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Telephone Service Quality. Performance Standard ----------------------------------------------------------------------------------------------------------------------- PFPC telephone quality must be rated by NQR to fall within 2.12 to 2.48 for each quarter. ----------------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------------- Measurement Unacceptable - Penalty Standard Performance Exceptional - Award ---------------------- -------------------- ------------------- ----------------------------------------------------------------------------------------------------------------------- Call Quality as Rated by Rating by NQR below 2.12 Rating by NQR of 2.12 to 2.48 Rating by NQR above 2.48 NQR ----------------------------------------------------------------------------------------------------------------------- Call Answer Rate as * 97% 97% - 98% ** 98% Measured by PFPC Call Monitoring System ----------------------------------------------------------------------------------------------------------------------- Average Speed of Answer ** 30 seconds 30 - 20 seconds * 20 seconds as Measured by PFPC Call Monitoring System ----------------------------------------------------------------------------------------------------------------------- . Performance will be measured on a monthly basis. Call Quality will be reviewed by NQR, which shall review approximately 40 Calls per month and evaluate them based on its 27-point evaluation process. Call Answer Rates are based on the percentage of all calls during the period that they are answered by PFPC and not abandoned. The Average Speed of Answer will be for all calls answered during the measurement period. Reports will be reported monthly with penalties or awards paid quarterly based on quarterly averages. . Penalties or Awards will be applied quarterly to the next transfer agent fee xxxx following receipt of the data from NQR. . Penalties will be waived for any quarter whereby the overall call volume is increased by 30 percent or greater over the prior four-quarter average volumes. . Awards will be waived for any quarter whereby the overall call volume is decreased by 30 percent or move versus the prior four-quarter average volumes. . Standards are subject to revision annually each June based on the previous four quarters of performance data from NQR. . Measurement will begin 9/18/...
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Telephone Service Quality. Performance Standard PFPC telephone quality must be rated by NQR to fall within 2.48 to 2.80 for each quarter.
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Telephone Service Quality. Performance will be measured quarterly by NQR based on its then-current standard sampling methodology. Currently, that methodology is a review of 120 calls per quarter using NQR's 27-point evaluation process. NQR reviews transactions for accuracy, timeliness and completeness. Beginning with the 2001 fourth quarter NQR report, if, for the current quarter, the percentage of the transactions sampled by NQR represented by transactions for which no "exceptions" were noted falls within the "Penalty Range" or "
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Related to Telephone Service Quality

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • TELEPHONE SERVICES All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • TELEPHONE SERVICE Notwithstanding any other provision of this Lease to the contrary:

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

  • TELEPHONE REQUEST The following person is authorized to request the loan payment transfer/loan advance on the advance designated account and is known to me. Authorized Requester Phone # Received By (Bank) Phone # Authorized Signature (Bank) EXHIBIT C COMPLIANCE CERTIFICATE TO: SILICON VALLEY BANK FROM: HEARME The undersigned authorized officer of HEARME certifies that under the terms and conditions of the Loan and Security Agreement between Borrower and Bank (the Agreement ), (i) Borrower is in complete compliance for the period ending _______________ with all required covenants except as noted below and (ii) all representations and warranties in the Agreement are true and correct in all material respects on this date. Attached are the required documents supporting the certification. The Officer certifies that these are prepared in accordance with Generally Accepted Accounting Principles (GAAP) consistently applied from one period to the next except as explained in an accompanying letter or footnotes. The Officer acknowledges that no borrowings may be requested at any time or date of determination that Borrower is not in compliance with any of the terms of the Agreement, and that compliance is determined not just at the date this certificate is delivered . Please indicate compliance status by circling Yes/No under Complies column. Reporting Covenant Required Complies Quarterly financial statements1 Quarterly within 45 days1 Yes No Annual (CPA Audited) FYE within 90 days Yes No 10-Q, 10K and 8-K Within 5 days after filing with SEC Yes No Financial Covenant Required Actual Complies Maintain on a Quarterly Basis: Minimum Quick Ratio 1.75:1.002 _____:1.00 Yes No Minimum Revenue 3 $_____ Yes No Profitability Quarterly 4 $___________ Yes No 1 Monthly when unrestricted cash is less than $25,000,000. 2 Monthly when unrestricted cash is less than $25,000,000. 3 Greater than previous quarter, except decline permitted for Q499 to Q100. 4 Quarterly loss not to exceed: 6/30/00 ($12,500,000) 9/30/00 ($12,000,000) 12/31/00 ($11,500,000) 3/31/01 ($11,000,000) Comments Regarding Exceptions: See Attached. BANK USE ONLY Received by: Sincerely, AUTHORIZED SIGNER Date: Verified: SIGNATURE AUTHORIZED SIGNER Date: TITLE Compliance Status Yes No DATE

  • REGULATORY ADMINISTRATION SERVICES BNY Mellon shall provide the following regulatory administration services for each Fund and Series:  Assist the Fund in responding to SEC examination requests by providing requested documents in the possession of BNY Mellon that are on the SEC examination request list and by making employees responsible for providing services available to regulatory authorities having jurisdiction over the performance of such services as may be required or reasonably requested by such regulatory authorities;  Assist with and/or coordinate such other filings, notices and regulatory matters and other due diligence requests or requests for proposal on such terms and conditions as BNY Mellon and the applicable Fund on behalf of itself and its Series may mutually agree upon in writing from time to time; and

  • Customer Service As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to the Licensed Game (including, for the avoidance of doubt, any Distributors and end-users of Fig pursuant to Fig Sales (as defined below)). Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-tier” titles. For the purposes of this Section, “customer service” means the resolution of issues pertaining to the Licensed Game in the following general categories: payment processing, order inquiries, replacements and refunds, and technical support.

  • Future Services Developer shall monitor construction of the Apartment Housing for Owner and shall provide Owner with information requiring Owner's intervention to resolve construction issues. Owner shall allow Developer full access to the Apartment Housing during the construction period. Developer and Developer's agents shall perform their work in a manner that minimizes interference with the management and operation of the Apartment Housing.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

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