Average Speed of Answer definition

Average Speed of Answer. (ASA) means the average amount of time calls are in queue before being answered by an agent.
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Average Speed of Answer means the sum of time Customers wait for their calls to be
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Average Speed of Answer or "ASA" means the average time in seconds that callers experience in a queue to reach an agent or to initiate a transaction through an interactive voice response system.
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Examples of Average Speed of Answer in a sentence

  • The penalty for Contractor's failure to meet the Telephone Average Speed of Answer Performance Commitment shall be the amount shown in Attachment A.

  • Average Speed of Answer (ASA) — The average amount of time i.e., (delay) it takes for calls to be answered during a specific time period.

  • X% Average Speed of Answer (ASA) The average speed of answer (ASA) determines how quickly a call is answered within a target timeframe from the time the call enters the IVR system to the time a live call CSR answers the call.

  • Average Speed of Answer Definition Calls will sequence through our phone system and be answered by customer service within the parameters set forth.

  • Improve the customer experience by reducing the Average Speed of Answer on the National 800 Number.The APGs are 24-month goals reflecting the priorities of our executive leadership, as well as those of the Administration.

  • Call Center equipment must have extensive tracking and reporting capabilities including Calls Offered, Calls Answered, Calls Abandoned, Average Speed of Answer, Average Talk Time, Call Reason, Call Resolution and Call Monitoring.

  • Average Speed of Answer (ASA), with a benchmark of eighty percent (80%) of telephone calls answered in thirty (30) seconds from time customer asks for a customer service representative and the customer service representative answers the telephone; 2.

  • For those that are partially integrated (i.e. with one or more extra classes or trips specially designed for that program’s participants only), the IEP Coordinator works closely with the Executive Director and the faculty teaching those courses to develop and update as necessary.Academic English for International Students Program (AEIS) MembershipCommittee membership is ex officio and consists of the AEIS Coordinator and Lead Teachers.

  • Note the Average Speed of Answer defined by CMS in the 2006 Reporting Requirement document does not equate to the industry terms “average speed of answer” or “ASA”.

  • The conference calls and meetings with LGC and MGE mentioned previously have been targeted, in part, toward improving those metrics, including at various times: Abandoned Call Rates, Average Speed of Answer and the percentage of calls being offered call deferral technologies.Schedule 1 is an August 15, 2016, letter from Spire’s Senior Vice President, General Counsel and Chief Compliance Officer, Mark C.


More Definitions of Average Speed of Answer

Average Speed of Answer means, for all live telephone calls to the Service Desk during a calendar month (i.e., excluding contacts received via HelpNow, or facsimile), the average elapsed time in seconds between: (i) the end user’s selection of the option on the voice response unit to speak to a Service Desk agent; and (ii) the moment that such call is answered by a live agent responsible for receiving such call. The Average Speed of Answer Service Level shall be measured *.
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Average Speed of Answer shall have the meaning set forth in PARAGRAPH IV.1.C.2 of ATTACHMENT PG.
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Average Speed of Answer means, for telephony based Incidents or Service Requests, the period of time measured from the moment the Authorized User makes a final selection from the ACD and is placed in a call queue, to the time an agent answers the call, measured in seconds.The monthly Average Speed to Answer Service Level shall be calculated as the total elapsed time in seconds for all calls answered by a Service Desk Agent (after selection of the option on the automated menu that leads to a live person) within a calendar month divided by the total number of calls to the Service Desk for that same calendar month.
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