Service Level Agreements (Connectivity Services Sample Clauses

Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Supplemental Information: - Domestic Private Line SLA.pdf - Frame Relay SLA.pdf Optional SLA Service not bid (Complete, provide additional explanations if required)
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Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s -- Optional SLA Connectivity Services Verizon New MCI Communications Verizon Select York Inc Services Inc Services Inc Private Line SLA No Bid SLA section section IX.2.2.II IX.2.2.II pages 8- pages 8- 452, 453 452, 453 Switch 56 Standard Standard guide No Bid tariff ISDN BRI SLA No Bid No Bid section IX.2.1 pages 8- 442, 443 ISDN PRI SLA SLA section No Bid section IX.2.1.I, pages IX.2.2.II 8-442, 443 pages 8- 452, 453 xDSL No Bid Standard guide No Bid Frame Relay SLA Standard guide SLA section section IX.2.2.I IX.2.2.I page 8- page 8- 451 451 ATM SLA Standard guide SLA section section IX.2.2.I IX.2.2.I page 8- page 8- 451 451 Sonet SLA SLA section SLA section IX.2.2.III pages section IX.2.2.III 8-454, 455 IX.2.2.III pages 8- pages 8- 454, 455 454, 455 Ethernet SLA SLA section No Bid section IX.2.2.III pages IX.2.2.III 8-454, 455 pages 8- 454, 455 Cable Based No Bid Standard guide No Bid Broadband Fixed No Bid Standard guide No Bid Wireless (Complete, provide additional explanations if required)
Sample 1
Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Standard SLA provided in section below Optional SLA RFP document, all questions and answers in section IV and IX supersedes conflicting information in standard Voice SLA in section below Infohighway has complied with all OGS required SLA’s (mean time to repair, response time, liquidated damages, etc.) Exceptions taken in section X111.5 are meant for request for consideration in extreme circumstances or force majeure. These exceptions and considerations are at the discretion of the‌‌ customer and OGS. (Complete, provide additional explanations if required)
Sample 1
Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s ISDN Services 99.99% Transport Services 99.99% (Page 13/Section IV.7.7) Ethernet Services (Elite NLAN) 99.999% (Page 22/Section IV.8.5) Ethernet Services (Enterprise SNLAN) 99.99% (Page 22/Section IV.8.5) Optional SLA (Complete, provide additional explanations if required)
Sample 1
Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Included at the end of Section IX are the following SLAs for Connectivity Services: • Sprint Private Line Services • Domestic SprintLink Internet Protocol (“IP”) Services - Sprint DSL Services Availability Service Level Agreement • Global SprintLink Frame Relay Services • Global SprintLink ATM Services Optional SLA (Complete, provide additional explanations if required)
Sample 1

Related to Service Level Agreements (Connectivity Services

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Standard Service Features Ethernet Access allows Customer to terminate single and/or multiple Ethernet Virtual Circuits (EVCs) from Customer equipment onto a single Ethernet Access UNI.

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