Response Target Sample Clauses

Response Target. Upon discovering, or receiving notification of an Incident, Glassbox shall respond and resolve such Incident as follows: Severity Level Examples Response Time Work Around & Resolution Target Required Communication to Customer SL 1 Customer’s Portal Outage as results from Glassbox System Application Outage Step 1 – 1 hour Via Glassbox Support Portal Step 2 - email xxxxxxx@xxxxxxxxxxxxxxx.xxx Step 3 – contact Professional Service Engineer (contact information in the Statement of Work) Glassbox shall respond to an SL 1 notice within sixty (60) minutes of notice and shall continue its efforts to resolve the problem until a Resolution or reasonable Workaround is provided. Every 30 minutes after initial acknowledgement and upon Customer’s request. Updates via Glassbox Support Portal SL 2 Customer’s Site Page Error as results from Glassbox Inbound and/or Outbound Feed Failures as results from Glassbox 4 hours Step 1 – Via Glassbox Support Portal Step 2 - email xxxxxxx@xxxxxxxxxxxxxxx.xxx Step 3 – contact Professional Service Engineer (contact information in the Statement of Work) Glassbox shall respond within four (4) hours of notice and shall continue its efforts to resolve the problem until a Resolution or reasonable Workaround is provided. Every 4 hours after initial acknowledgement and upon Customer request, unless otherwise agreed by Customer. Upon request, provide informal assessment of root cause within 24 hours SL 3 Application Bug 2 Business Days Step 1 - email xxxxxxx@xxxxxxxxxxxxxxx.xxx Step 2 – contact Professional Service Engineer (contact information in the Statement of Work) Within a reasonable time period, Glassbox shall resolve the problem with documentation changes or fixes in future Updates or Upgrades. Updates provided via Glassbox Support Portal
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Related to Response Target

  • Response to Objections Each Party retains the right to respond to any objection raised by a Participating Class Member, including the right to file responsive documents in Court no later than five court days prior to the Final Approval Hearing, or as otherwise ordered or accepted by the Court.

  • Target Audience The target audience for this policy includes, but is not limited to, all faculty, trainees/students, and other members of MD Anderson’s workforce, including Facilities Management (FM) Project Managers, FM Operations and Maintenance (O&M) Staff, Contractors, and Stakeholders who request a Scheduled Utility Outage for: • New construction. • Renovation. • Maintenance.

  • STATEWIDE ACHIEVEMENT TESTING When CONTRACTOR is an NPS, per implementation of Senate Bill 484, CONTRACTOR shall administer all Statewide assessments within the California Assessment of Student Performance and Progress (“CAASP”), Desired Results Developmental Profile (“DRDP”), California Alternative Assessment (“CAA”), achievement and abilities tests (using LEA-authorized assessment instruments), the Fitness Gram with the exception of the English Language Proficiency Assessments for California (“ELPAC”) to be completed by the LEA, and as appropriate to the student, and mandated by XXX xxxxxxxx to LEA and state and federal guidelines. CONTRACTOR is subject to the alternative accountability system developed pursuant to Education Code section 52052, in the same manner as public schools. Each LEA student placed with CONTRACTOR by the LEA shall be tested by qualified staff of CONTRACTOR in accordance with that accountability program. XXX shall provide test administration training to CONTRACTOR’S qualified staff. CONTRACTOR shall attend LEA test training and comply with completion of all coding requirements as required by XXX.

  • Program Objective The objectives of the Department’s grants are to:

  • Technical Objections No grievance shall be defeated merely because of a technical error, other than time limitations in the processing of the grievance through the grievance procedure. To this end, an arbitrator shall have the power to waive formal procedural irregularities in the processing of the grievance in order to determine the real matter in dispute.

  • Response to Notice Within ten business days of receiving the Claim Notice, the Respondent must notify the Claimant of its representative to negotiate the dispute.

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Claims Review Objective A clear statement of the objective intended to be achieved by the Claims Review.

  • Table 7b - Other milestones and targets Reference Number Select stage of the lifecycle Please select target type from the drop-down menu Description (500 characters maximum) Is this a collaborative target? Baseline year Baseline data Yearly milestones (numeric where possible, however you may use text) Commentary on your milestones/targets or textual description where numerical description is not appropriate (500 characters maximum)

  • Response Times (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (ii) by 12:00 p.m. Mountain Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable designated users. Response times for open support cases will vary depending on the specifics of the case and any Escalation required. If a response will require more than one business day to prepare, Customer will be notified and informed when a response can be expected.

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