Refer to the DirectCash Bank Ombudsman Sample Clauses

Refer to the DirectCash Bank Ombudsman. If the issue is not resolved after consulting the Customer Service Manager, you are encouraged to write to the Ombudsman. The Ombudsman has been appointed to undertake an impartial review of all unresolved customer complaints. Please explain in your letter why the problem has not been adequately resolved to your satisfaction. DirectCash Bank Bay #0, 0000 00xx Xxxxxx XX Xxxxxxx, Xxxxxxx T2A 7W6 Attention: DCB Ombudsman Email: xxxxxxxxx@xxxxxxxxxxxxxx.xxx STEP 4: Additional resources DirectCash Bank uses ADR Xxxxxxxx Banking Ombudsman’s office (“ADR Xxxxxxxx”) as an indepen- dent arbiter of complaints. ADR Chambers is completely independent from DirectCash Bank. Please contact ADR Chambers for further review of your complaint if you are still unsatisfied. ADR Xxxxxxxx Banking Ombudsman’s Office 000 Xxxxxxxx Xxxxxx Xxxx Toronto, Ontario M5C 1K9 Phone: 0-000-000-0000 Toll Free Fax: 0-000-000-0000 xxx.xxxxxxxxxxxxx.xx Contacting the Financial Consumer Agency of Canada (“FCAC”) The FCAC supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection provisions. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interests. These consumer protection provisions cover a variety of operating practices that directly affect clients. For example, financial institutions are required by law to provide consumers with information about their fees and complaint handling procedures. Specific complaints made in writing will be assessed by the FCAC on a case-by-case basis to determine whether a federal consumer protection issue exists, and if so, what necessary action should be taken. Regulatory complaints should be submitted in writing: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx X0X 0X0 Phone: 0-000-000-0000 Web site: xxx.xxxx-xxxx.xx.xx The FCAC’s web site provides a complete listing of federal consumer protection laws. PRIVACY PRINCIPLES We are committed to keeping your personal information accurate, confidential, secure and private. The DirectCash Bank Privacy Code reflects that commitment. The Privacy Code is based on the Personal Information Protection and Electronic Documents Act (PIPEDA), the Canadian Bankers Association (CBA) Model Privacy Code and on the Canadian Standards Association (CSA) Model code for the Protection of Personal Information (CAN/CSA-Q830-96). A copy of the DirectCash...
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Related to Refer to the DirectCash Bank Ombudsman

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