Quickstart Services Commencement Date. Within one (1) week after the applicable Order Form Effective Date, Anchore shall send Customer an email and an associated welcome packet. Once Customer responds via reply email that Customer is ready to receive Quickstart Services, unless otherwise agreed upon by Anchore and Customer, provision of the Quickstart Services in accordance with the schedule set forth in Section 2.2 below will begin (starting with Phase 1) (i) within 3 weeks after Anchore’s receipt of such email reply from Customer or (ii) at the Phase 1 kickoff meeting, whichever event occurs first; provided, however, that, in the event that Customer’s reply email is not received by Anchore within 3 weeks after the date of Anchore’s initial email above, (a) the 8-week period for provision of Quickstart Services, as described in Section 2.2 below, immediately will commence at the rate of five(5) hours of such Quickstart Services provided by Anchore per week; (b) Customer may notify Anchore in writing at any time during such 8-week period that Customer is ready to receive QuickStart Services, but Anchore will provide such Quickstart Services only for the remainder of such 8-week period at a rate of five(5) hours per week; and (c) in no event will Anchore be required to refund any Fees paid for such Quickstart Services.
Quickstart Services Commencement Date. Within one (1) week after the applicable Order Form Effective Date, Anchore shall send Customer a welcome packet, which will contain the Engineer’s name and contact information. Provision of the Quickstart Services in accordance with the schedule set forth in Section 2.2 below will begin (starting with Phase 1) (i) within 3 weeks after the applicable Order Form Effective Date or (ii) at the Phase 1 kickoff meeting, whichever event occurs first.
