Quality of Service Objectives Sample Clauses

Quality of Service Objectives. To preserve its rights under this SLA, both parties must report all outages and/or service failures to SSN’s Help Desk which must result in the opening of a trouble ticket. FPL should retain records of the trouble ticket numbers issued for purposes of making claims in accordance with this SLA. Each service level objective is governed by the following General Exclusions as well as Specific Exclusions set forth in the specific section for each objective:
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Quality of Service Objectives. The given values for delay and jitter are based on the communication between a remote site and the Destiny network and are displayed in milliseconds. End-to-end values are created by adding the values of the 2 ends based on their technology, and by adding on top of this the backbone values based on their location. Destiny is offering the following Quality of Service Objectives based on technology between a remote site and the Destiny network: Delay (ms) Live Business-Critical Business Best-Effort VDSL2 25 27 29 29 Fiber 6 7 8 8 Jitter (ms) Live Business-Critical Business Best-Effort VDSL2 N/A N/A N/A N/A SDSL 6 N/A N/A N/A EOC 4 N/A N/A N/A Fiber 3 N/A N/A N/A Package Loss Live Business-Critical Business Best-Effort VDSL2 N/A N/A N/A N/A SDSL 0,01% 0,02% 0,05% 0,05% EOC 0,01% 0,02% 0,05% 0,05% Fiber 0,01% 0,02% 0,05% 0,05% Destiny is offering the following Quality of Service Objectives within their backbone: Delay (ms) Live Business-Critical Business Best-Effort Range A Countries 7 8 9 9 Jitter (ms) Live Business-Critical Business Best-Effort Within Belgium 1 N/A N/A N/A Range A Countries 1 N/A N/A N/A
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Quality of Service Objectives. For each of the indicators listed under II.2.1-A, the objectives set by Aéroports de Paris over the periods set below are as follows: 2011 2012 2013 2014 2015 SAD 85.6% 85.6% 86.1% 86.6% 87.1% SPR 86.2% 86.2% 86.7% 87.2% 87.7% SOC 68.3% 68.3% 71.5% 73.0% 74.0% SIV 86.2% 86.2% 86.7% 87.2% 87.7% SSE 84.3% 84.3% 85.2% 86.1% 87.0% DPS 99.0% 99.0% 99.0% 99.0% 99.0% DPT 99.0% 99.0% 99.1% 99.1% 99.2% DEE 99.0% 99.0% 99.1% 99.1% 99.2% DTB 99.2% 99.2% 99.2% 99.2% 99.2% DRR 95.0% 95.0% 95.0% 95.0% 95.0% For the purposes of this section, the “n” period mentioned in the above table corresponds to the period between the 1st of July of the year “n-1” and the 30th of June of the year “n”. Pricing
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Related to Quality of Service Objectives

  • Quality of Service Contractor shall perform its services with care, skill, and diligence, in accordance with the applicable professional standards currently recognized by such profession, and shall be responsible for the professional quality, technical accuracy, completeness, and coordination of all reports, designs, drawings, plans, information, specifications, and/or other items and services furnished under this Agreement. Contractor shall, without additional compensation, correct or revise any errors or deficiencies immediately upon discovery in its reports, drawings, specifications, designs, and/or other related items or services.

  • Performance Objectives 4.1 The Performance Plan (Annexure A) sets out-

  • Quality of Services (a) The Consultant shall be responsible for the professional quality, technical accuracy, and the coordination of all designs, drawings, specifications, and other services furnished pursuant to this Agreement.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Performance Goal (a) Subject to the following sentence, the Performance Goal is set out in Appendix A hereto, which Appendix A is incorporated by reference herein and made a part hereof. Notwithstanding the foregoing, the provisions of Section 13 or any other provision of A-1 this Agreement to the contrary, the Committee reserves the right to unilaterally change or otherwise modify the Performance Goal in any manner whatsoever (including substituting a new Performance Goal), but only to the extent that the Committee has first determined that the exercise of such discretion would not cause the Performance Share Units to fail to qualify as “performance-based compensation” under Section 162(m) of the Code. If the Committee exercises such discretionary authority to any extent, the Committee shall provide the Grantee with a new Appendix A in substitution for the Appendix A attached hereto, and such new Appendix A and the Performance Goal set out therein (rather than the Appendix A attached hereto and the Performance Goal set out therein) shall in all events apply for all purposes of this Agreement.

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Performance Measure The specific representation of a process or outcome that is relevant to the assessment of performance; it is quantifiable and can be documented

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

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