Performance Criteria Target Measured by Sample Clauses

Performance Criteria Target Measured by. Contract Management 1 Respond to CCS for any Framework management matters ≥ 95% Responding to correspondence (email or phone) from CCS within 2 Working Days Resolving issues raised within 5 Working Days 2 Provide a report to detail the number of Call-Off Contract variations within each Quarter 100% Provision of the report 2 weeks after the end of each Quarter Management Information 3 Complete, accurate MI template to be returned to CCS by the Reporting Date 100% Complete and accurate MI template submitted to CCS by the Reporting Date 4 Management Charges to be paid within 30 calendar days from date of invoice issue 100% Confirmation of payment received by CCS within 30 calendar days 5 Provide accurate and full breakdown of pricing for Services within 14 Working Days of a request from CCS 100% Confirmation of receipt of full and accurate information by CCS 6 Provide accurate and full information when requested by CCS for pricing calculations relating to a fixed or capped price bid under a Call-Off Contract 100% Confirmation of receipt of full and accurate information by CCS Customer Service 7 Customer satisfaction Custo mer satisfac tion of 90% or above. % of responders who are satisfied or better at the end of Sprint/Release customer satisfaction report. At the end of each Sprint as part of the retrospective, the Buyer will use the SoW Balanced Scorecard to score their satisfaction against Supplier’s performance during that Sprint/Release. 8 Responsiveness to Further Competitions ≥ 95% per Quarter Responding to Further Competitions issued via the Framework (at shortlisting stage). A response is defined as a communication to the Buyer confirming that a bid or no bid will be provided. Balanced Scorecard
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Performance Criteria Target Measured by. Contract Management 1 Respond to CCS for any Framework management matters ≥ 95% Responding to correspondence (email or phone) from CCS within 2 Working Days Resolving issues raised within 5 Digital Outcomes and Specialists 3 Framework Agreement - version RM1043.5 – 28/09/2018 xxxxx://xxx.xxx.xx/government/publications/digital-outcomes-and-specialists-3-framework-agreement Working Days 2 Provide a report to detail the number of Call-Off Contract variations within each Quarter 100% Provision of the report 2 weeks after the end of each Quarter Management Information 3 Complete, accurate MI template to be returned to CCS by the Reporting Date 100% Complete and accurate MI template submitted to CCS by the Reporting Date 4 Management Charges to be paid within 30 calendar days from date of invoice issue 100% Confirmation of payment received by CCS within 30 calendar days 5 Provide accurate and full breakdown of pricing for Services within 14 Working Days of a request from CCS 100% Confirmation of receipt of full and accurate information by CCS 6 Provide accurate and full information when requested by CCS for pricing calculations relating to a fixed or capped price bid under a Call-Off Contract 100% Confirmation of receipt of full and accurate information by CCS Customer Service 7 Customer satisfaction Custom er satisfac tion of 90% or above. % of responders who are satisfied or better at the end of Sprint/Release customer satisfaction report. At the end of each Sprint as part of the retrospective, the Buyer will use the SOW Balanced Scorecard to score their satisfaction against Supplier’s performance during that Sprint/Release. 8 Responsiveness to Further Competitions ≥ 95% per Quarter Responding to Further Competitions issued via the Framework (at shortlisting stage). A response is defined as a communication to the Buyer confirming that a bid or no bid will be provided. Digital Outcomes and Specialists 3 Framework Agreement - version RM1043.5 – 28/09/2018 xxxxx://xxx.xxx.xx/government/publications/digital-outcomes-and-specialists-3-framework-agreement Balanced Scorecard
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Related to Performance Criteria Target Measured by

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Measurement Satisfactory performance of this Contract will be measured by:

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • PERFORMANCE MEASUREMENTS Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. The following Service Quality Measurements (SQM) plan as it presently exists and as it may be modified in the future, is being included as the performance measurements currently in place for the state of Tennessee. At such time that the TRA issues a subsequent Order pertaining to Performance Measurements, such Performance Measurements shall supersede the SQM contained in the Agreement. BellSouth Service Quality Measurement Plan‌ (SQM) Tennessee Performance Metrics Measurement Descriptions Version 2.00 Issue Date: July 1, 2003 Introduction

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

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