Packet Delivery Service Level Sample Clauses

Packet Delivery Service Level. The Packet Delivery Service Level for (3)CrossRoads® Service is 99.95% for On-Net traffic between Gateways. Packet Delivery is the average number of Internet Protocol ("IP") packets of information that transit the Level 3 network and are delivered by Xxxxx 0 to the intended On-Net destination in a calendar month. Packet Delivery measurements may be obtained from the Level 3 web site at xxx.xxxxx0.xxx. In the event Level 3 does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any Off-Net Local Loop (whether provisioned by Customer or Level 3), Customer will be entitled to receive a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads® Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads® Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads® Service port (if applicable) for the particular month. Service credits, in each case, are as set forth in the following table: Packet Delivery Service Level Credit 99.5 - 99.949% 10% 99 - 99.49% 20% 98 - 98.99% 30% 97 - 97.99% 40% 96 - 96.99% 50% 95.99% or less 100%
Sample 1
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Packet Delivery Service Level. The Packet Delivery Service Level for (3)PacketSM Service is 100% for (3)PacketSM Service - Premium, 100% for (3)PacketSM Service - Optimized for usage up to the applicable Virtual Circuit Committed Rate and 99.95% for all usage in excess of the applicable Virtual Circuit Committed Rate, and 99.95% for (3)PacketSM Service - Enhanced. Packet Delivery is the percentage of data packets that transit the Level 3 network and are delivered by Xxxxx 0 to the intended destination in a calendar month. The Packet Delivery Service Level is measured independently between two (2) Level 3 Gateways and reported separately for each virtual circuit. Packet Delivery measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event Level 3 does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any third party local access circuit (whether provisioned by Customer or Level 3), Customer will be entitled to receive a service credit off of the monthly recurring virtual circuit charge for the affected virtual circuit and any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following tables: *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. For (3)PacketSM Service - Premium and (3)PacketSM Service - Optimized (up to the Virtual Circuit Committed Rate): Packet Delivery Service Level Credit 99.95 - 99.99% *** 99.5 - 99.94% *** 99 - 99.49% *** 98 - 98.99% *** 97 - 97.99% *** 96.99% or less *** For (3)PacketSM Service - Optimized (for usage in excess of the Virtual Circuit Committed Rate) and (3)PacketSM Service - Enhanced: Packet Delivery Service Level Credit 99.5 - 99.94% *** 99 - 99.49% *** 98 - 98.99% *** 97 - 97.99% *** 96 - 96.99% *** 95.99% or less ***
Sample 1
Packet Delivery Service Level. The Packet Delivery Service Level for (3)CrossRoadsSM Service is 99% for On-Net traffic between Gateways. Packet Delivery is the average number of Internet Protocol (IP) packets of information that transit the Level 3 network and are delivered by Xxxxx 0 to the intended On-Net destination in a calendar month. Packet Delivery measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event Level 3 does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any third party local access circuit (whether provisioned by Customer or Level 3), Customer will be entitled to receive a service credit off of the MRC for the affected (3)CrossRoadsSM Service as set forth in the following table: Packet Delivery Service Level Credit 98.5 - 98.99% *** 98 - 98.49% *** 97 - 97.99% *** 96 - 96.99% *** 95 - 95.99% *** 94.99% or less *** *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. SERVICE SCHEDULE
Sample 1
Packet Delivery Service Level. The Packet Delivery Service Level for (3)FlexSM Service is 100% for (3)FlexSM Service - Premium, 100% for (3)FlexSM Service - Optimized for usage up to the applicable Virtual Circuit Committed Rate and 99.95% for all usage in excess of the applicable Virtual Circuit Committed Rate, and 99.95% for (3)FlexSM Service - Enhanced. Packet Delivery is the percentage of a Customer's data packets that transit the Level 3 network and are delivered by Xxxxx 0 to the intended destination in a calendar month. The Packet Delivery Service Level is measured independently between two (2) Level 3 Gateways and reported separately for each virtual circuit. Packet Delivery measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event Level 3 does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any third party local access circuit (whether provisioned by Customer or Level 3), Customer will be entitled to receive a service credit off of any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following tables: For (3)FlexSM Service - Premium and (3)FlexSM Service - Optimized (up to the Virtual Circuit Committed Rate): Packet Delivery Service Level Credit 99.95 - 99.99% 10% 99.5 - 99.94% 20% 99 - 99.49% 30% 98 - 98.99% 40% 97 - 97.99% 50%
Sample 1
Packet Delivery Service Level. The Packet Delivery Service Level for (3)CrossRoads® Service is [*] for On-Net traffic between Gateways. Packet Delivery is the average number of Internet Protocol (“IP”) packets of information that transit the Level 3 network and are delivered by Xxxxx 0 to the intended On-Net destination in a calendar month. Packet Delivery measurements may be obtained from the Level 3 web site at xxx.xxxxx0.xxx. In the event Level 3 does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any Off-Net Local Loop (whether provisioned by Customer or Level 3), Customer will be entitled to receive a service [*] [*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portions has been omitted and filed separately with the Securities and Exchange Commission. Callwave MSA Addendum June 29, 2003
Sample 1
Packet Delivery Service Level. The Packet Delivery SLA for Team Netsol’s services is 99% for On-Net traffic between Gateways. Packet Delivery is the average number of Internet Protocol (IP) packets of information that traverse the Licensor’s network and are delivered by the Licensor to the intended On-Net destination in a calendar month. Packet Delivery measurements may be obtained from the Licensor. In the event the Licensor does not meet the Packet Delivery Service Level for reasons other than an Excused Outage or as a result of any third party local access circuit (whether provisioned by Licensee or the Licensor), Licensee will be entitled to receive an additional service credit for the affected Service based on the cumulative unavailability of the affected Service in a given day as set forth in the following calculation: (Annual Price x Outage Mins) x 99% / (365 x 24 x 60) In no event shall the total amount of Packet Delivery Service Level credits issued to Licensee per month exceed £250 for the affected Service.
Sample 1

Related to Packet Delivery Service Level

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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