Outage Rebates Sample Clauses

Outage Rebates. Subject to the rebate exemptions listed in clause 6, in the event of a Circuit Outage within any calendar month, the customer will be entitled to claim a rebate in accordance with the rates set out below based on the duration of the Outage: Accumulated Outage on a Circuit (in a calendar month) Rebate > 4 hours ≤ 6 hours Capital City; Regional where a site visit is not required, or > 24 ≤ 26 hours Regional where a site visit is required 0% > 6 hours Capital City; Regional where a site visit is not required, or >26 hours Regional where a site visit is required 0% The rebates are calculated based on the percentage of the preceding month’s Recurring Charge relating to the affected Circuit only. A Circuit Outage is calculated for the Service Coverage Hours from the time that we receive a fault or trouble call from you to the time when that Circuit ceases to be Unavailable except any downtime incurred as a result of or in connection with your equipment, or act or omission, or an act or omission of your employees, agents, contractors or invitees. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by equipment you have provided, including, without limitation, by the type and quality of your equipment used. All your equipment connected to our network must be approved by the Australian Communications Authority prior to connection to our network.

Outage Rebates. Subject to the rebate exemptions listed in clause 6, in the event of a Circuit Outage within any calendar month, the customer will be entitled to claim a rebate in accordance with the rates set out below based on the duration of the Outage. Accumulated Outage on a Circuit (in a calendar month) Rebate > 4 hours ≤ 6 hours 15% > 6 hours 30% The rebates are calculated based on the percentage of the preceding calendar month’s Recurring Charge relating to the affected Circuit only. A Circuit Outage is calculated from the time that we receive a fault or trouble call from you to the time when that Circuit ceases to be Unavailable except any downtime incurred as a result of or in connection with your equipment, or your act or omission, or an act or omission of your employees, agents, contractors or invitees. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by equipment you have provided, including, without limitation, by the type and quality of the equipment you use. All equipment you connect to our network must be approved by the Australian Communications Authority prior to connection to our network.

Outage Rebates. Subject to the rebate exemptions listed in clause 6, in the event of a Circuit Outage within any calendar month, the customer will be entitled to claim a rebate in accordance with the rates set out below based on the duration of the Outage. Accumulated Outage on a Circuit (in a calendar month) Rebate > 6 ≤15 hours 10% > 15 ≤20 hours 15% > 20 ≤25 hours 20% > 25 ≤30 hours 30% > 30 hours 40% The rebates are calculated based on the percentage of the preceding month’s Recurring Charge relating to the affected Circuit only. In the event that the Broadband Internet Service is part of an AccessAdvantage bundle, you will be entitled to a rebate based on the AccessAdvantage Recurring Charge. A Circuit Outage is calculated from the time that we receive a fault or trouble call from you to the time when that Circuit ceases to be Unavailable except any downtime incurred as a result of or in connection with your equipment, or act or omission, or an act or omission of your employees, agents, contractors or invitees. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by equipment you have provided, including, without limitation, by the type and quality of your equipment used. All your equipment connected to our network must be approved by the Australian Communications Authority prior to connection to our network. 5 ACURUS SuperDSL

Outage Rebates. Subject to the rebate exemptions listed in clause 6, in the event of a Circuit Outage in any calendar month, you will be entitled to claim a rebate in accordance with the following rates which are based on the duration of the Outage: Transit-1 and Transit-3 Access Services Accumulated Outage on a Circuit (in a calendar month) Rebate > 4 hours ≤ 6 hours Capital City; Regional where a site visit is not required, or > 24 ≤ 26 hours Regional where a site visit is required 15% > 6 hours Capital City; Regional where a site visit is not required, or >26 hours Regional where a site visit is required 30% All Other Data Services Accumulated Outage on a Circuit (in a calendar month) Rebate > 2 ≤ 4 hours 5% > 4 ≤ 6 hours 10% > 6 ≤ 12 hours 15% > 12 hours 20% The rebates are calculated based on the percentage of the preceding month’s Recurring Charge relating to the affected Circuit only. A Circuit Outage is calculated for the Service Coverage Hours from the time that a fault or trouble call is received by ACURUS to the time when that Circuit ceases to be Unavailable except any downtime incurred as a result of or in connection with Your Equipment, or your act or omission, or an act or omission of your employees, agents, contractors or invitees. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by Your Equipment, including, without limitation, by the type and quality of Your Equipment used. All Your Equipment connected to our network must be approved by the Australian Communications Authority prior to connection to our network.

Outage Rebates. Subject to the rebate exemptions listed in clause 5, in the event of a Circuit Outage in any calendar month, you will be entitled to claim a rebate in accordance with the following rates which are based on the duration of the Outage: Transit-1 and Transit-3 MPLS Access Services Accumulated Outage on a Circuit or Service (in a calendar month) Rebate > 4 hours ≤ 6 hours Capital City; Regional where a site visit is not required, or > 24 ≤ 26 hours Regional where a site visit is required 15% > 6 hours Capital City; Regional where a site visit is not required, or >26 hours Regional where a site visit is required 30% All Other Data Services Accumulated Outage on a Circuit or Service (in a calendar month) Rebate > 2 ≤ 4 hours 0% > 4 ≤ 6 hours 10% > 6 ≤ 12 hours 15% > 12 hours 30% The rebates are calculated based on the percentage of the preceding month’s Recurring Charge relating to the affected Circuit or Service only. A Circuit or Service Outage is calculated for the Service Coverage Hours from the time that a fault or trouble call is received by ACURUS to the time when that Circuit or Managed Service ceases to be Unavailable except any downtime incurred as a result of or in connection with Your Equipment that is not part of the ACURUS Managed Service, or your act or omission, or an act or omission of your employees, agents, contractors or invitees. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by Your Equipment, including, without limitation, by the type and quality of Your Equipment used. All Your Equipment connected to Our network and Managed Service Equipment must be approved by the Australian Communications Authority prior to connection to the network.

Outage Rebates. Subject to the rebate exemptions listed in clause 6, in the event of a Service Outage in any calendar month you will be entitled to claim a rebate in accordance with the rates set out below based on the duration of the Outage. Accumulated Outage on a Service (in a calendar month) Rebate > 2 ≤ 4 hours 5% > 4 ≤ 6 hours 10% > 6 ≤ 12 hours 15% > 12 hours 20% A Service Outage is calculated from the time that a fault or trouble call is received by us to the time when that Service ceases to be Unavailable except any downtime incurred as a result of or in connection with your act or omission, or an act or omission of your agents, employees, invitees or contractors. The rebates are calculated based on the percentage of the preceding month’s Usage Based Charge relating to the affected Service only. Without limiting the above, the actual end-to-end Availability and performance of the Service may be affected by Your Equipment, including, without limitation, by the type and quality of Your Equipment used. All Your Equipment connected to Our network must be approved by the Australian Communications Authority approved prior to connection to Our network.

Outage Rebates. Subject to clause 1.5, in the event of a Circuit Outage in any calendar month, you will be entitled to claim a rebate in accordance with the rates set out below based on the duration of the Outage. Accumulated Outage on a Circuit (in a calendar month) Rebate > 2 ≤ 4 hours 5% > 4 ≤ 6 hours 10% > 6 ≤ 12 hours 15% > 12 hours 20% The rebates are calculated based on the percentage of the preceding month’s Usage Based Charge relating to the affected Circuit only. If there is more than one ISDN Circuit at an Access Site, Usage Based Charges will be calculated based on the total ISDN Usage Based Charges payable in respect of that Access Site divided by the number of ISDN Circuits at that Access Site. A Circuit Outage is calculated from the time that a fault or trouble call is received by us to the time when that Circuit ceases to be Unavailable except any downtime incurred as a result of or in connection with Your Equipment or your act or omission or an act or omission of your agents, employees, invitees or contractors.