OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.
OFFICE HOURS AND TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Township and/or residents regarding Cable Service. The Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must respond to customer telephone inquiries during Normal Business the Franchisee’s regular business hours. The Franchisee representatives shall identify themselves by name when answering this number. After Normal Business Hours, the toll-free number may be answered by an Automated Response Unit (“ARU”) or a Voice Response Unit (“VRU”), including an answering machine. Inquiries received after Normal Business Hours shall be responded to by a trained company representative on the next business day.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (A) The Grantee shall maintain a local or toll free telephone Subscriber service access line which will be available to its Subscribers twenty-four (24) hours a day, seven (7) days a week.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) In accordance with applicable law, Comcast customer service centers will shall be conveniently located and open at least during Normal Business Hours. Comcast shall maintain options for equipment return and exchange, as well as bill payment, within the County for the term of this Franchise.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall maintain a business office that is conveniently located and shall be open during Normal Business Hours.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Mediacom shall maintain a business office that is located within twenty (20) miles from the Cable System serving the Town and shall be open during Normal Business Hours as listed on Subscribers' bills. Mediacom shall provide and maintain a local or toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to customer telephone inquiries during Normal Business Hours, including scheduling service calls or arranging for pick up of equipment. If, in the sole discretion of Mediacom, a customer inquiry requires the attention of a supervisor or above, Mediacom shall use best efforts to contact the customer as promptly as possible though in no instance shall such time period exceed three (3) business days. If after this initial contact Mediacom determines that more time is needed to resolve the issue, the customer will be informed of such need. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.
OFFICE HOURS AND TELEPHONE AVAILABILITY. 1. Access Line. Requires a local, toll-free or collect call service, available 24 hours a day, seven days a week.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Service Electric shall maintain a business office that is conveniently located and shall be open during Normal Business Hours.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Grantee shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.
OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Franchisee shall maintain a business office that is conveniently located and which shall be open during Normal Business Hours. The term “
