Common use of OFFICE HOURS AND TELEPHONE AVAILABILITY Clause in Contracts

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.

Appears in 6 contracts

Samples: Cable Franchise Agreement, Cable Franchise Agreement, Cable Franchise Agreement

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OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll toll-free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.

Appears in 1 contract

Samples: Cable Franchise Agreement

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OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall maintain a business office that is conveniently located and shall be open during Normal Business Hours. Comcast shall provide and maintain a local or toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber customer telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.

Appears in 1 contract

Samples: Cable Franchise Agreement

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