Issuance of Service Credits. Service Provider shall, for each invoice period under the Agreement, issue to Customer, together with Service Provider’s invoice for such period, a written acknowledgment setting forth all Service Credits to which Customer has become entitled during that invoice period. Service Provider shall pay the amount of the Service Credit as a debt to Customer within thirty (30) days of issue of the Service Credit acknowledgment.
Issuance of Service Credits. Provider shall, for each invoice period under the Agreement, issue to Customer, together with Provider’s invoice for such period, a written acknowledgment setting forth all Service Credits to which Customer has become entitled during that invoice period. Provider shall pay the amount of the Service Credit as a debt to Customer within twenty (20) Business Days of issue of the Service Credit acknowledgment, provided that, at Customer’s option, Customer may, at any time prior to Provider’s payment of such debt, deduct the Service Credit from the amount payable by Customer to Provider pursuant to such invoice.
Issuance of Service Credits. Any Service Credit due to You under this Schedule will be issued to You as a credit on Your invoice for the calendar month following the calendar month in which the delay in responding to reported Error occurred. IPsoft has no obligation to issue any Service Credit unless (i) You report to IPsoft that IPsoft failed to respond in the required time to any Support Request and (ii) requests such Service Credit in writing within ten (10) days of the Support Request. In no event will the Service Credit for any calendar month exceed ten percent (10%) of the total Support Fees that would be payable for that calendar month if no delay in responding had occurred. IPsoft shall not, under any circumstances, be obligated to pay any money or make any refund to You of any accrued Service Credits. You shall not exercise the rights in this Section without a reasonable basis or belief that the applicable Support Request response commitment was not satisfied. If You believe that IPsoft has failed to achieve the Error response commitment in any given month, IPsoft will, promptly following Your request, provide a report that contains true and correct information detailing IPsoft’s actual Error response performance.
