Incident Management / Service Desk Sample Clauses

Incident Management / Service Desk. The Provider provide support for incident management (departure from normal service, Service Requests etc.) via a service desk. The service desk is the preferred mechanism via which end users can interact with the Provider. All incidents are logged and assigned a priority. Incidents are investigated and worked on in priority order until they are closed. The service desk can be contacted via online form (intranet - preferred), telephone or email as detailed in the table below. Method Detail Phone 00000 000000 Email xxxxxxx@xxxxxxxxx.xx.xx E-Form xxxx://xxxxxxxx/xxxxx Table 5 Service Desk Contact Methods
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Incident Management / Service Desk. Hoople Ltd provide support for incident management (departure from normal service, service requests etc.) via a service desk. The service desk is the preferred mechanism via which end users can interact with Hoople Ltd. All incidents are logged and assigned a priority. Incidents are investigated and worked on in priority order until they are closed. The service desk can be contacted via online form (intranet), telephone or email as detailed in the table below. Method Detail Phone 00000 000000 Email xxxxxxx@xxxxxxxxx.xx.xx E-Form xxxx://xxxxxxxx/xxxxx Table 4 Service Desk Contact Methods Out of House service times Out of Hours support for Desktops and Infrastructure addresses issues (e.g. hardware and applications): Day Service Start Service End Monday 17:30 22:00 Tuesday 17:30 22:00 Wednesday 17:30 22:00 Thursday 17:30 22:00 Friday 17:30 22:00 Weekends/ Bank Holidays 08:00 18:00 Table 5 Out of Hours Desktops and Infrastructure Out of Hours support for Service Desk (covering all other issues) is available: Day Service Start Service End Monday 07:00 17:30 08:00 22:00 Tuesday 07:00 17:30 08:00 22:00 Wednesday 07:00 17:30 08:00 22:00 Thursday 07:00 17:30 08:00 22:00 Friday 07:00 17:30 08:00 22:00 Weekends/ Bank Holidays 08:00 18:00 Table 46 Out of House Service Desk The out of hours coverage first contact is via external provider and two workflows will be followed:

Related to Incident Management / Service Desk

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”).

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • CONSTRUCTION MANAGER’S SERVICES The services which the Construction Manager shall provide include, but are not limited to, those described or specified herein. The services described or specified shall not be deemed to constitute a comprehensive specification having the effect of excluding services not specifically mentioned.

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Financial Management Services ‌ Definition: Financial Management Services includes the planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization. Examples: Service areas that are included under the Financial Management Services discipline include, but are not limited to the following:

  • Student Services 1. Students taking college classes for dual credit may utilize the same services that are available to other MCC students. MCC is responsible for ensuring timely and efficient access to such services as academic advising, learning materials (e.g., library resources), and other services for which the student may be eligible. [TAC 19, Part 1, Chapter 4, Subchapter D, §4.85 (g)(2)]

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Administration Services When a medical prescription drug is administered by infusion, the administration of the prescription drug may be covered separately from the prescription drug. See Infusion Therapy - Administration Services in the Summary of Medical Benefits for benefit limits and the amount you pay. Prescription drugs that are self-administered are not covered as a medical benefit but may be covered as a pharmacy benefit. Please see Pharmacy Prescription Drugs and Diabetic Equipment or Supplies – Pharmacy Benefits section above for additional information. Site of Care Program For some medical prescription drugs, after the first administration, coverage may be limited to certain locations (for example, a designated outpatient or ambulatory service facility, physician’s office, or your home), provided the location is appropriate based on your medical status. For a list of medical prescription drugs that are subject to this Site of Care Program, visit our website. Preauthorization may be required to determine medical necessity as well as appropriate site of care. If we deny your request for preauthorization, or you disagree with our determination for the appropriate site of care, you can submit a medical appeal. See Appeals in Section 5 for information on how to file a medical appeal.

  • Outpatient Services The following services are covered only at the Primary Care Provider’s office[selected by a [Member], or elsewhere [upon prior written Referral by a [Member]'s Primary Care Provider ]:

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