ICT. The Provider provide a number of key Services to the Council, including ICT. The Provider deliver these Services based on the strategy of the Council and agreed service plan(s) ensuring only those Services where are necessary are commissioned. The ICT service is driven by the Digital Strategy adopted by the Council. The Digital Strategy defines the objectives and key work streams which the Provider are required to support and deliver as part of this SLA. The Council commissions the Provider to provide a number of key Services, manage them on behalf of the Council and deliver them to an agreed standard. The value of the ICT SLA is: £2,822,137 and comprises £2,050,000 of Core ICT Services that are supplied by the Provider and the contract management of an anticipated net £772,137 of ICT Services that are procured by the Council through contracts with other suppliers, these are detailed in ICT Appendix 2 – Managed Applications. This document sets out what those Services are, how they are delivered, to what agreed standards they will be delivered and how performance is measured. There are several service areas within the Council that consume ICT Services from the Provider. Each of these service areas have distinct requirements in addition to any basic ICT needs (for example printing, network access etc.). This section identifies the core ICT Services which are supplied under this Services agreement. Core ICT Services provided to the Council The Provider provide a number of Services which can be identified as core, in so far as they support the general day to day operation of all members of staff and members of the Council. These Services are: Local Area Network including Wi-Fi Wider Area Network Internet Access and website File and Print Email Storage Maintained Applications Database Services Helpdesk / Incident Management Out of hours support Disaster Recovery and Business Continuity in relation to Council recovery IT Information Governance Cyber Security Services Device management (i.e. Laptops, Desktops, Servers, Network infrastructure) Mobile device management ICT contract management
ICT. KPI Name Description Performance Measures Period Calculation Target Pass Fail Service Desk Activity Measures the volume of Service Requests to measure trend Number of new incidents logged by priority Previous calendar month Sum of incidents logged per priority group in the ICT Service Management Systems Baseline (per group) N/A N/A Service Desk Quality Measures how well the service desk performs Number of incidents reopened Previous calendar month Sum Number of incidents reopened in the ICT Service Management Systems Pass <=10 > 10 Service Desk Response Measures Service response Percentage of incidents resolved in agreed timescale for resolution for each incident priority group Previous calendar month For each Incident priority group, the percentage of incident raised in the period that have been resolved in the agreed timescale for resolution in that group, divided by the total number of incidents raised in the period in that priority group, multiplied by 100. Pass all groups 87% (per group) < 87% (per group) Critical Incidents Measures critical incident count Number of P1 incidents Previous calendar month Sum Number of P1 incidents raised in the ICT Service Management System during the period Pass <=20 >20 Core Measures core business % of time Previous MIN % availability for each monitored Pass >= 99.5% < 99.5% Application applications are available application calendar application. Availability available for: month Email Business World Mosaic including reporting Internet – Staff access to internet Phone system Website Availability Whether Services are up or down is established with polling tests and service availability systems detect if applications are up and running and available for staff to use. Calculation of availability is based on the following calculation: Agreed Service Time (AST), and the downtime (DT), according to the formula. tests to be documented Agreed service time (Planned availability) is the period when the ICT service is supposed to be available and detailed in the SLA less any periods where planned maintenance will occur. WAN performance Inter site latency measure Latency measured between WAN sites Previous calendar month For each WAN link monitor latency is measured by polling tests from the Solarwinds monitoring server to the switch on site. PASS` <=50ms >50ms Report MAX latency for all links. WAN availability Inter site connectivity Aggregated % for key devices Previous Calendar Month Wan availability is measured by polling ass...
ICT. In the current phase of development of society which could be described as information society, considerable economic development is possible only by widely applying ICT in public government, economic activities and especially in SMEs, as well as in households. Digital content has an increasingly crucial role in the country’s economic and social development, it plays a significant role in research and education. Within the framework of the Smart Specialisation Strategy the ICT industry is defined as a horizontal development precondition.
ICT. The GCC and Singapore recognise the rising importance of ICT in both domestic and international context and agreed to enhance cooperation in the promotion of the development of ICT and ICT-related services.
ICT. Trainees have access to the University of Manchester network and intranet and to the Internet via computers situated in IT clusters in B Block of Xxxxx Xxxxxxxxx building and around the wider university campus. Trainees have access to relevant areas of BlackBoard to support teaching and learning activity. School Direct alliances Each School Direct alliance is expected to share any alliance key policies, relevant reading materials and resources relating to the school led training with their trainees. Relevant resources linked to school led training days should be made available to trainees in hard copy or through an agreed electronic method, so trainees are able to enhance and support their own professional learning in these subject areas.
ICT. 10.1 You must comply with all relevant Dartington Learning policies, rules and regulations in relation to the use of ICT during the course of your studies.
ICT l. Cyber security, personal data protection, protection of critical infrastructures and services;
ICT. On joining the School, all pupils (of appropriate age) must sign and adhere to the agreement regarding the proper use of computers and the network in School. Any abuse of the ICT system or misuse of the access granted to pupils will result in removal from the system for a period of time. More serious incidents may result in a pupil being asked to leave the School and the police being involved. Unauthorised access of the School ICT system is a criminal offence.
ICT. As a basic requirement of operating in the modern, electronic business world, ICT skills have been identified as skills needs in some parts of the lifelong learning sector. Within CLD, both generic and specialist ICT skills have been cited as skills needs. Employers in the family learning sector identified a need for e-skills awareness to enhance the reputation of family learning and to enable innovative ways of delivering training and learning opportunities. Within HE, the role of technicians has changed considerably over the last 5-10 years with the development of new technologies and concomitant changes in the nature of scientific research. Outsourcing technical support services, increased computerisation and automation have impacted further on the organisation and nature of technical support roles and resulted in a need for specialist ICT skills. The LAIS constituency is extending its traditional role in society as lending and information service providers, and is already utilising the benefits of ICT in general with high levels of ICT hardware use and training provided to staff, along with internet training. In a constituency now heavily dependent on ICT, LAIS staff require skills updating in order to keep pace with technological change and enable the management of digital information. Specific ICT skill sets include: • basic ICT skills • advanced ICT user • digitisation • management of metadata • database building • developing e-libraries and collections • ICT systems development • web management and web content • support of general users of basic ICT • using ICT to develop learner needs based training In WBL, ICT skills needs are related to the delivery of e-learning, including e-assessment needs. Overview of regional perspectives on skills needs The following illustrates some of the skills needs identified by employers relating to recruitment and retention in those English regions where gap analysis work was undertaken. North West • skills needs for a better knowledge and application of technology among practitioners (FE) South West • E-enabling skills to maximise the use of technology, as well as the need for staff to be flexible in their use of technology (CLD/PCDL) Occupational groups affected • This skills gap affects all staff that use ICT facilities. Specifically in HE, this related to technicians and those in other technical support roles at NVQ level 4. In LAIS, this skills need affects all management, professional, paraprofessional and adm...
ICT. The term, Information and Communications Technology (ICT) covers a range of resources from traditional computer-based technologies to the fast evolving digital communication technologies. Some of the Internet-based and electronic communications technologies which children are using, both inside and outside of the classroom, are: Websites Equella Newsdesk iCode apps Learning Platforms / Virtual Learning Environments Email and Instant Messaging Social Networking Blogs and Wikis Podcasting Video Broadcasting FRONTER/BlackboardCollaborate/Green Screen/iMovies Music Downloading/Garage Band Gaming Accelerated Reader/Alta Maths/IXL programs IPads and other tablet devices with internet access While these ICT resources can be exciting and beneficial both in and out of the context of education, all users need to be aware of the range of risks associated with their use.
