ICT Sample Clauses

ICT. The GCC and Singapore recognise the rising importance of ICT in both domestic and international context and agreed to enhance cooperation in the promotion of the development of ICT and ICT-related services.
ICT. KPI Name Description Performance Measures Period Calculation Target Pass Fail Service Desk Activity Measures the volume of Service Requests to measure trend Number of new incidents logged by priority Previous calendar month Sum of incidents logged per priority group in the ICT Service Management Systems Baseline (per group) N/A N/A Service Desk Quality Measures how well the service desk performs Number of incidents reopened Previous calendar month Sum Number of incidents reopened in the ICT Service Management Systems Pass <=10 > 10 Service Desk Response Measures Service response Percentage of incidents resolved in agreed timescale for resolution for each incident priority group Previous calendar month For each Incident priority group, the percentage of incident raised in the period that have been resolved in the agreed timescale for resolution in that group, divided by the total number of incidents raised in the period in that priority group, multiplied by 100. Pass all groups 87% (per group) < 87% (per group) Critical Incidents Measures critical incident count Number of P1 incidents Previous calendar month Sum Number of P1 incidents raised in the ICT Service Management System during the period Pass <=20 >20 Core Application Availability Measures core business applications are available % of time application available for: Email Business World Mosaic including reporting Internet – Staff access to internet Phone system Website Availability tests to be documented Previous calendar month MIN % availability for each monitored application. Whether Services are up or down is established with polling tests and service availability systems detect if applications are up and running and available for staff to use. Calculation of availability is based on the following calculation: Agreed Service Time (AST), and the downtime (DT), according to the formula. Agreed service time (Planned availability) is the period when the ICT service is supposed to be available and detailed in the SLA less any periods where planned maintenance will occur. Pass >= 99.5% < 99.5% WAN performance Inter site latency measure Latency measured between WAN sites Previous calendar month For each WAN link monitor latency is measured by polling tests from the Solarwinds monitoring server to the switch on site. Report MAX latency for all links. PASS` <=50ms >50ms WAN availability Inter site connectivity Aggregated % for key devices Previous Calendar Month Wan availability is measured by polling ass...
ICT. Trainees have access to the University of Manchester network and intranet and to the Internet via computers situated in IT clusters in B Block of Xxxxx Xxxxxxxxx building and around the wider university campus. Trainees have access to relevant areas of BlackBoard to support teaching and learning activity. School Direct alliances Each School Direct alliance is expected to share any alliance key policies, relevant reading materials and resources relating to the school led training with their trainees. Relevant resources linked to school led training days should be made available to trainees in hard copy or through an agreed electronic method, so trainees are able to enhance and support their own professional learning in these subject areas.
ICT. The Provider provide a number of key Services to the Council, including ICT. The Provider deliver these Services based on the strategy of the Council and agreed service plan(s) ensuring only those Services where are necessary are commissioned. The ICT service is driven by the Digital Strategy adopted by the Council. The Digital Strategy defines the objectives and key work streams which the Provider are required to support and deliver as part of this SLA. The Council commissions the Provider to provide a number of key Services, manage them on behalf of the Council and deliver them to an agreed standard. The value of the ICT SLA is: £2,822,137 and comprises £2,050,000 of Core ICT Services that are supplied by the Provider and the contract management of an anticipated net £772,137 of ICT Services that are procured by the Council through contracts with other suppliers, these are detailed in ICT Appendix 2Managed Applications. This document sets out what those Services are, how they are delivered, to what agreed standards they will be delivered and how performance is measured. There are several service areas within the Council that consume ICT Services from the Provider. Each of these service areas have distinct requirements in addition to any basic ICT needs (for example printing, network access etc.). This section identifies the core ICT Services which are supplied under this Services agreement. Core ICT Services provided to the Council The Provider provide a number of Services which can be identified as core, in so far as they support the general day to day operation of all members of staff and members of the Council. These Services are:  Local Area Network including Wi-Fi  Wider Area Network  Internet Access and websiteFile and Print  EmailStorage  Maintained Applications  Database ServicesHelpdesk / Incident ManagementOut of hours support  Disaster Recovery and Business Continuity in relation to Council recovery  IT Information GovernanceCyber Security Services  Device management (i.e. Laptops, Desktops, Servers, Network infrastructure)  Mobile device managementICT contract management
ICT. ICT Level 1 An Employee at this level works under broad direction to perform routine ICT tasks in areas where choice of actions required is generally clear within established routines, methods and procedures and problems are solved with reference to established techniques and practices. With some experience, Employees at this level will apply general knowledge and skills and undertake tasks requiring some expertise in a specific area or a broad knowledge of a range of functions. A degree of independent judgement is required to identify, select and apply the most appropriate available guidelines and procedures. This level does not require a qualification or prior work experience upon engagement. Typical activities/duties may include: • Undertake a wide range of basic ICT support. • Provide assistance to Employees in the use of ICT services, including software and peripherals. • Assist with ICT diagnostics and corrective action. • Maintain logs of ICT helpdesk tickets. • Carry out routine tasks such as backup data, monitor systems. • Assist in the deployment of ICT equipment and resources. ICT Level 2 An Employee at this level applies knowledge and skills with depth in some areas and/or a broad capability across a range of functions. Responsible for undertaking a variety of tasks in a variety of contexts where there is complexity in the range and choice of actions required. Works with general direction and uses discretion and judgement in planning, allocating resources, organising work, innovating in own function and taking responsibility for outcomes. Independent judgement is required to identify, select and apply the most appropriate guidelines and procedures and adapt standard methods or practices to meet variations in facts/conditions and exercise high level diagnostic skills on sophisticated systems/equipment/ data. May coordinate work for and/or supervise others. Indicative qualification: Level 2 duties typically require a skill level which assumes and requires knowledge or training equivalent to: • Certificate III or IV in ICT (or equivalent) or relevant experience. Typical activities/duties may include: • Deliver ICT support services under direction for a functional area. • Resolve complex ICT enquiries and escalate where appropriate. • Respond to faults. • Maintain booking and repair/replace systems for equipment. • Routine ordering and maintenance of equipment and materials. • Analyse and interpret ICT data and make recommendations. • Evaluate and ...

Related to ICT

  • Vlastnictví Zdravotnické zařízení si ponechá a bude uchovávat Zdravotní záznamy. Zdravotnické zařízení a Zkoušející převedou na Zadavatele veškerá svá práva, nároky a tituly, včetně práv duševního vlastnictví k Důvěrným informacím (ve smyslu níže uvedeném) a k jakýmkoli jiným Studijním datům a údajům.

  • Technology Discoveries, innovations, Know-How and inventions, whether patentable or not, including computer software, recognized under U.S. law as intellectual creations to which rights of ownership accrue, including, but not limited to, patents, trade secrets, maskworks and copyrights developed under this Agreement.

  • AT&T-21STATE made an offer (the “Offer”) to all Telecommunications carriers to exchange Section 251(b)(5) Traffic, Non-toll VoIP-PSTN Traffic and ISP-Bound Traffic pursuant to the terms and conditions of the FCC’s interim ISP terminating compensation plan of the FCC’s Order on Remand and Report and Order, In the Matter of Implementation of the Local Competition Provisions in the Telecommunications Act of 1996, Intercarrier Compensation for ISP-Bound Traffic, FCC 01-131, CC Docket Nos. 96-98, 99-68 (rel. April 27, 2001)) (“FCC ISP Compensation Order”) which was remanded but not vacated in WorldCom, Inc. v. FCC, No. 01-1218 (D.C. Cir. 2002).

  • Information Technology Enterprise Architecture Requirements If this Contract involves information technology-related products or services, the Contractor agrees that any such products or services are compatible with the technology standards, including the assistive technology standard, all found at xxxxx://xxx.xx.xxx/iot/2394.htm. The State may terminate this Contract for default if the terms of this paragraph are breached.

  • Information Systems The Official Agency shall record such data in the Official Agency Premises Inspection database (OAPI), which will be further developed over the life of the contract. Data should be entered into the database on an ongoing basis but shall be entered within one month of the activity taking place. The Authority and the Official Agency shall in partnership develop systems and work towards recording inspections through the use of electronic hand-held devices by the end of the term of this contract.

  • Intellectual Property Ownership Xxxxxxxxxx.xxx alone (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the Xxxxxxxxxx.xxx Technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the Xxxxxxxxxx.xxx Technology or the Intellectual Property Rights owned by xxxxxxxxxx.xxx. The xxxxxxxxxx.xxx name, the xxxxxxxxxx.xxx logo, and the product names associated with the Service are trademarks of xxxxxxxxxx.xxx or third parties, and no right or license is granted to use them.

  • Research, Science and Technology Cooperation 1. The aims of cooperation in research, science and technology, carried out in the mutual interest of the Parties and in compliance with their policies, will be: (a) to build on existing agreements already in place for cooperation on research, science and technology; (b) to encourage, where appropriate, government agencies, research institutions, universities, private companies and other research organizations in the Parties to conclude direct arrangements in support of cooperative activities, programs or projects within the framework of this Agreement, specially related to trade and commerce; and (c) to focus cooperative activities towards sectors where mutual and complementary interests exist, with special emphasis on information and communication technologies and software development to facilitate trade between the Parties. 2. The Parties will encourage and facilitate, as appropriate, the following activities including, but not limited to:


  • NO HARDSTOP/PASSIVE LICENSE MONITORING Unless an Authorized User is otherwise specifically advised to the contrary in writing at the time of order and prior to purchase, Contractor hereby warrants and represents that the Product and all Upgrades do not and will not contain any computer code that would disable the Product or Upgrades or impair in any way its operation based on the elapsing of a period of time, exceeding an authorized number of copies, advancement to a particular date or other numeral, or other similar self-destruct mechanisms (sometimes referred to as “time bombs,” “time locks,” or “drop dead” devices) or that would permit Contractor to access the Product to cause such disablement or impairment (sometimes referred to as a “trap door” device). Contractor agrees that in the event of a breach or alleged breach of this provision that Authorized User shall not have an adequate remedy at law, including monetary damages, and that Authorized User shall consequently be entitled to seek a temporary restraining order, injunction, or other form of equitable relief against the continuance of such breach, in addition to any and all remedies to which Authorized User shall be entitled.