IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 and 12.5 of this Renewal License, the Licensee shall provide to the Issuing Authority, upon written request of the Issuing Authority on a semi-annual basis, a report of regional telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (i) confirmation that, under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with Sections 12.2 and 12.5 herein, the Licensee shall provide to the Issuing Authority, upon request, a report of telephone traffic generated from an in-house automated call accounting or call tracking system.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of this Renewal License, upon written request of the Issuing Authority, the Licensee shall provide the Issuing Authority with a report of telephone traffic generated from an in-house automated call accounting or call tracking system.
IN-HOUSE TELEPHONE REPORTS. Upon written request, on a semi-annual basis, the Licensee shall make available to the Issuing Authority copies of all in-house telephone reports that track the activity and effectiveness of the Licensee's telephone system.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of the Final License, the Licensee shall provide, on a quarterly basis, the Issuing Authority with a report of telephone traffic, generated from an in-house automated call accounting or call tracking system which will objectively demonstrate in a quantified manner whether there has been compliance with said requirements.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.1 and 12.4 of this Renewal License, the Licensee shall provide, upon the written request of the Issuing Authority and not more than once annually, a report of telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include, at a minimum, the following information: (1) the reporting period covered; (2) the number of Licensee's communities and subscribers covered by the report; (3) the number of hours reported on a daily basis for telephone answering; (4) the average speed of answer; (5) the number of calls handled on a daily basis, (6) the percentage of calls handled within thirty (30) seconds of the time that a connection is made; and (7) the percentage of time that Subscribers receive a busy signal.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 and 12.3 of this Renewal License, the Licensee shall provide, upon written request of the Issuing Authority, but not more than once annually, the Issuing Authority with a report of regional telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (1) confirmation that, under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty (30) seconds when the connection is made (which standard shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis); and (2) confirmation that, under normal operating conditions, the customer will receive a busy signal less than three (3) percent of the time.
IN-HOUSE TELEPHONE REPORTS. Licensee shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering requirements above unless a record of complaints indicates a clear failure to comply. If the Issuing Authority determines, after receiving complaints itself and/or receiving a record of complaints made to Licensee that indicates that there is a clear failure to comply with the telephone answering requirements above, the Issuing Authority shall notify Licensee that it must measure its compliance with these requirements for the next ninety (90) days and report to the Issuing Authority with its results.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee’s compliance with the requirements of this Renewal License, the Licensee shall provide the Issuing Authority, on a quarterly basis, with a report of Westford Subscriber telephone traffic, maintained on a regional basis. Said report shall be provided regardless of whether or not Licensee installs an in-house automated call accounting or call tracking system.
IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with Section 12.2 and Section 12.5 herein, the Licensee shall provide, upon the request -Middleton Cable Television Renewal License- of the Issuing Authority, with a report of telephone traffic generated from an in-house automated call accounting or call tracking system.
