How do I complain? Sample Clauses

How do I complain?. If I wish to complain about the service provided to me under this agreement my first point of contact should be the following address: Equiniti Share Plan Trustees Limited, Highdown House, Yeoman Way, Worthing, West Sussex, BN13 3RA, United Kingdom. TEXTEL/MINICOM SERVICE NUMBER 0371 384 2255 (or +00 000 000 0000 if calling from outside the United Kingdom) If I would like these terms and conditions in an alternative format, for example large print, Braille or audio tape, I should contact the helpline on 0371 384 2847 (or +00 000 000 0000 if calling from outside the United Kingdom).
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How do I complain?. It is easier to resolve your complaint if you make them directly to us, so please contact us so that we can resolve any problems as quickly as possible. You can make your complaint by one of the following methods: • By email to xxxxxxxxxx@xxxxxx.xx.xx or via our secure internet bank messaging service • By calling us at 0000 000 0000 between 9am and 5pm, Monday to Friday (except Bank Holidays) • In person at our branch at 000 Xxxxxxx Xxxx, Xxxxxx, XX0 0XX • In writing to us at PO Box 76282, London, SW9 1ET Please include: • Your full name, address and account number • As much as you can about your complaint • What has gone wrong • How we can make this right What happens when you have complained? On receipt of your complaint, we will provide a written acknowledgement within 3 working days. Our complaint process has two stages: Stage 1 – Straightforward Resolution This allows us to quickly resolve complaints that require little or no investigation. We aim to do this within 3 working days. Should the complaint be more complicated than we originally thought, we will conduct a more detailed investigation. In the event that your complaint will take more than 3 working days to resolve, we will provide a written update to confirm this.
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How do I complain?. It is easier to resolve your complaint if you make them directly to us, so please contact us so that we can resolve any problems as quickly as possible. You can make your complaint by one of the following methods: • By email to xxxxxxxxxx@xxxxxx.xx.xx or via our secure internet bank messaging service • By calling us at 0000 000 0000 between 9am and 5pm, Monday to Friday (except Bank Holidays) • In person at our branch at 000 Xxxxxxx Xxxx, Xxxxxx, XX0 0XX • In writing to us at JN Bank, 000 Xxxxxxx Xxxx, Xxxxxx, XX0 0XX Please include: • Your full name, address and account number • As much as you can about your complaint • What has gone wrong • How we can make this right What happens when you have complained? On receipt of your complaint, we will provide a written acknowledgement within 3 working days. Our complaint process has two stages: Stage 1 – Straightforward Resolution This allows us to quickly resolve complaints that require little or no investigation. We aim to do this within 3 working days. Should the complaint be more complicated than we originally thought, we will conduct a more detailed investigation. In the event that your complaint will take more than 3 working days to resolve, we will provide a written update to confirm this.
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How do I complain?. You have the right to lodge a complaint with the ICO (supervisory authority) at any time. Should you wish to exercise that right full details are available at: xxxxx://xxx.xxx.xx/for- organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ Personal Information Charter Defra’s Personal Information Charter, which gives details of your rights in respect of the handling of your personal data, is on the Defra section of Xxx.xx. If you don’t have access to the internet, please telephone the Defra helpline 08459 33 55 77 and ask to speak to the Data Protection Officer for a copy of the Information Charter.
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How do I complain?. If you think that the Scheme Administrator or her/his staff handled your business badly, please follow this formal procedure. It is in two stages. If you are not satisfied at the first stage, you can take your complaint to the next. Please ask us if you need help with any stage of this procedure Stage 1 It will be easier for us to handle if you write to or email the Company Secretary stating the reasons for your complaint. You can ask someone to help you put your case in writing if you wish. However, if that is difficult for you, please phone us. Please quote in your letter the deposit reference or membership number you were given when you were registered with the Scheme. The Company Secretary will write to you within 5 working days to tell you that your complaint has been received. In her/his absence, another senior member of staff will write to you. Your complaint will then be considered by a Deputy Independent Case Examiner (DICE). S/he will first look at the nature of your complaint. If s/he considers that you want to appeal against the pay-out of a deposit made following the resolution of a dispute, s/he will reject your complaint. If the DICE considers that you are complaining about administrative errors or failures, s/he will investigate how the case was handled. You will be given a detailed response within 28 days of the receipt of your complaint.
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How do I complain?. If I wish to complain about the service provided to me under this agreement my first point of contact should be the following address: Equiniti Share Plan Trustees Limited, Highdown House,Yeoman Way, Worthing,West Sussex, BN13 3RA TEXTEL/MINICOM SERVICE NUMBER 0871 384 2255 (or +00 000 000 0000 if calling from outside the United Kingdom)
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How do I complain?. If I wish to complain about the service provided to me under this agreement I can put my complaint in writing to Equiniti at: Complaint Resolution Team, Equiniti Limited, Aspect House, Xxxxxxx Road, Lancing, West Sussex. BN99 6DA, United Kingdom; or I can email Equiniti at xxxxxxxx@xxxxxxxx.xxx.
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How do I complain?. If I subscribe for Equiniti Limited’s Shareview or portfolio creation service, or any other service in connection with the Plan, Equiniti Limited will be entitled to use and process the information which I enter to gain access to that other service (subject to the terms and conditions of the service).
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How do I complain?. If I wish to complain about the service provided to me under this agreement I can put my complaint in writing to Equiniti at: Complaint Resolution Team, Equiniti Limited, Aspect House, Xxxxxxx Road, Lancing, West Sussex. BN99 6DA, United Kingdom; or I can email Equiniti at xxxxxxxx@xxxxxxxx.xxx. TEXTEL/MINICOM SERVICE NUMBER 0371 384 2255 (or +00 000 000 0000 if calling from outside the United Kingdom) If I would like these terms and conditions in an alternative format, for example large print, Braille or audio tape, I should contact the helpline on 0371 384 2956 (or +00 000 000 0000 if calling from outside the United Kingdom).
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