Fault priority. Each Party shall give priority to faults that:
Fault priority. G.8.3.5.1 Problems will be classified by us in accordance with the following table: PRIORITY CLASSIFICATION DESCRIPTION Priority 1 Faults System non-functional with high impact on operations. Priority 2 Faults System partially usable with medium impact on operations, or a Priority 1 Fault to which a temporary work around has been applied. Priority 3 Faults Minor problems with very low impact on operations. Priority 4 Faults Documentation errors. G.8.3.6 Fault resolution process
Fault priority. CCPRO shall manage handling response and resolution according to the priority of the fault; the priority will be based on the impact on the Client's business. The following table shows a definition of the priorities. Priority 1 High Loss of service or problems severely affecting the Services. Priority 2 Medium Intermittent and degraded performance which is Service Affecting. Priority 3 Low Faults with a minor impact but Non-Service Affecting. The Client Support Engineer receiving the call will set the priority in consultation with the Client. The level of priority allocated to the fault will determine subsequent updates.
Fault priority. Each fault will be assigned a priority rating using either: Critical, Major, Minor, Query. Novatek severity level determines the priority of the Fault, the Fault Correction Process target time frames and the escalation procedures. Novatek, acting in good faith and using reasonable judgment, will allocate the initial severity classification of the Fault to the Trouble Ticket in the Fault Reporting System. The following outlines Fault severity levels based upon the nature of the Fault: Critical: Critical means an existing network or environment is down or there is a critical impact to your business operation. You and Novatek both will commit full-time resources to resolve the situation. Major: Major means operation of an existing network or environment is severely degraded or significant aspects of your business operation are negatively impacted by unacceptable network or environment performance. you and Novatek both will commit full-time resources during Business Hours to resolve the situation. Minor: Minor means operational performance of the network or environment is impaired, although most business operations remain functional. You and Novatek both are willing to commit resources during Business Hours to restore service to satisfactory levels.
Fault priority. DRD shall manage handling response and resolution according to the priority of the fault; the priority will be based on the impact on the Customer's business. The following table shows a definition of the priorities. Priority 1 High Loss of service or problems severely affecting the Services. Priority 2 Medium Intermittent and degraded performance which is Service Affecting. Priority 3 Low Faults with a minor impact but Non-Service Affecting. The Customer Service Executive ("CSE"), receiving the call or Ticket, will set the priority in consultation with the Customer. The level of priority allocated to the fault will determine subsequent updates.
Fault priority. AVALLE shall manage handling response and resolution according to the priority of the fault; the priority will be based on the impact on the Customer's business. The following table shows a definition of the priorities. Priority 1 High Loss of service or problems severely affecting the Services. Priority 2 Medium Intermittent and degraded performance which is Service Affecting. Priority 3 Low Faults with a minor impact but Non-Service Affecting. The Customer Service Executive ("CSE"), receiving the call or Ticket, will set the priority in consultation with the Customer. The level of priority allocated to the fault will determine subsequent updates.
