EOL Support Clause Samples
EOL Support. EOL Support is contingent upon: (a) You staying current on all Updates to EOL Products and (b) You maintaining uninterrupted support for EOL Product(s). EOL Support is limited to commercially reasonable efforts for telephone support and, in certain instances, may also include limited content Updates, such as DATs and patch downloads (only if critical). We will use commercially reasonable efforts to provide EOL Support. However, if We determine, in Our sole discretion, that (a) resolution of an issue under EOL Support is not technically or commercially reasonable, or (b) resolution requires an external dependency, We will not be obligated to provide EOL Support to resolve such issues. The following Sections of these Technical Support and Maintenance Terms and Conditions do not apply for EOL Support:
EOL Support. If requested, Supplier will provide reasonable assistance to Cisco in identifying alternative products or sources for a Product for which Supplier has issued an EOL notice. Supplier shall continue to fulfill its obligation to provide SRCA and support pursuant to Section 10 for each Product that is the subject of an EOL notice. Supplier shall maintain warranty replacement Product reasonably sufficient to address the historic failure rate for the EOL’d Product.